Round Rock Texas Harley-Davidson / Buell, New and Used Motorcycles, Parts & Accessories.

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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

" I WOULD LIKE TO LET YOU KNOW WHAT A GREAT SERVICE DEPARTMENT YOU HAVE. THE SERVICES CONSULTANTS AND TECHS DO AN EXEMPLARY JOB.I WOULD LIKE TO THANK YOUR SERVICE MANAGER JOE CAMPONESCKI FOR HIS EXPERTISE TO HELP ME MAKE THE RIGHT CHOICES TO FIX MY BIKE. THANKS JB. "

By: john cedar park,TX

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"I want to Thank everyone at CTHD especially Joe and his team in the Service Dept including Pat & Rene and the techs that done the work on my bike for the services that were needed on my 09 FLHR, Great Job. Very Satisfied Customer Jim"

By: James Austin,TX

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"5 STAR right across the board. I wish every business operated the way these guys do. I found the 'personal touch' right from the Greeting :), Sales, Financing, Parts, Service and the fun and informative 'Drivers Edge class' I have Sold new and used vehicles in the past and we did not conduct business with the perfect combination of caring and professionalism that Andre and his staff do on a daily basis. Thank you all for making my purchase so comfortable and for welcoming me into your family. You have a customer for life, Andre "

By: Andre Round Rock,TX

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"Bought a new 2010 Electra Glide Ultra Classic 18 JAN 2010 from the awesome crew at Central Texas Harley Davidson. What more can a satisfied customer say other then the folks at CTSD in Round Rock know customer service and place it as there number one priority. If you are looking to buy the staff at CTHD will make your day. Many thanks to CTHD I will definitely be seeing you guys allot in the near future."

By: Harold Copperas Cove,TX

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"Saturday I stopped in to have cruise control installed, which was purchased at the time I closed on my new '09 Electra Glide, and to pick up fairing lowers I had ordered but was planning to install myself. I got to work with the Mackie, in service, and, Frank and Mike, in parts and accessories. When Mackie saw the mileage was near the 1,000 mile mark, he offered to put a second mechanic on the bike to install the cruise and complete the 1,000 mile service and still get it out by 12:30p. I was impressed! In fact, I asked if they would go ahead and install the lowers and he obliged. That all took place at 9am and at 12:45p my bike was ready to go, all washed, serviced, and with cruise and lowers installed. Another pleasent experience dealing with Central Texas Harley. Many Thanks!!!"

By: Greg Waco,TX

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"I just purchased a new '09 Electra Glide over the phone. I quickly came to appreciated the effort Randy and Shane put into "closing the deal". After a brief round of negotiations to determine the "bottom dollar" I was pleasently surprised at the low price. And it was an OTD price! They did not insist on adding extra fees like many of the other HD dealers do at the closing...setup, freight, extended warranty, etc. When I asked for an explanation of the confusing subtotals and fees the HD software computes and writes on the closing printout, Robert and Jarred patiently explained and made sure the deal stayed as we had agreed. Amazing!!! These guys get it! They understand that sales volume is more important than letting unrealistic profit margins turn away prospects. I haven't found this at any other HD dealer and I have tried other in DFW, Austin, Waco, and El Paso. Many thanks to Bill and Rick for allowing several test rides on pre-owned bikes so I could decide which model to buy."

By: Greg Waco,TX

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"HI, I drop into HD stores, when i can, wherever i happen to be, and today I was in the Round Rock area and stopped in your store. I talked with Mike Vaughn who took his time, searched and looked for some screws i was looking for on my 81 1000 sportster. He took his time and answered many questions as completely as he could. I appreciated his time and attention greatly in my search for accessories. None that you had, no big deal on that. But i was impressed by his attitude and assistance. Equally so was the attention and time to assist me in just looking at gloves, by Edie Johnson. She was pleasant and helpful in reviewing and discussing glove types and prices. Both individuals were more helpful than most other HD stores I have visited in other Texas areas, and I just wanted to let you know that these two individuals provided me with customer satisfaction, even though I didn't buy anything. They greatly added to my experience and visit. Thanks Pat "

By: Pat Grapevine,TX

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"Hi- I just completed your Riders Edge class. My riding coaches were Sherry Franks and Bob Woods. I have to tell you they were GREAT coaches. They helped me achieve a life long goal of mine to own and operate my own bike before my 50th birthday. They both had such patience and enthusiam. They were so very helpful. They both knew exactly what to tell us to do without making us feel intimidated. I am so thankful they were our coaches. I got my license today and I am looking so forward to practicing everything that was taught to us by Sherry and Bob on my OWN bike. To anyone that has wanted to learn to ride but was afriad too or felt intimidated to try it. HARLEY DAVIDSON'S RIDERS EDGE CLASS IS THE ONE TO TAKE !! Thank you so very very much!!!"

By: Anonymous Pflugerville,TX

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"Andre: We just wanted to let you know your service department is top notch. It really doesn't matter who is helping, you get the same level of outstanding service. It's AWESOME. I do however want to recognize Kris and Todd today. I managed to spit out a baffle on my way home yesterday that made my group ride a nightmare today. I brought her in thinking I had lost my mind since the sudden change was baffling (no pun intended, really) but they took excellent care of me and found a couple of things I didn't know about and fixed those too - keeping me safe on the road:) I got her back better than new. You guys really rock! THANK YOU!!!"

By: LM Austin,TX

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"Professionalism, true customer service, and pride in ones workmanship exemplifies CTHD - Round Rock. Briefly, I was involved in an accident on 5 July causing significant damage to my bike preliminary to leaving for a trip to Sturgis on 24 July planned for a year. In a high state of anxiety I contacted Hance Smith, and he communicated my situation with Joe Camponescki, CTHD Service Mgr.. Joe's service team made the "impossible" occur.....my bike was totally repaired by 23 July and I made it to Sturgis. This kind of service doesn't just happen without a service commitment to "doing what's right for their customer." Joe and Rene communicated with me consistently and never conveyed I was "bothering them" when I asked for updates on my bikes repair progress. My obvious anxiety was alleviated because Joe's service team delivered on their promise to "get'er done" in time for my Sturgis trip! Hance, Joe, and Rene the words THANK YOU just don't seem adequate to express my sincere appreciation for going ABOVE and BEYOND to make my Sturgis vacation happen! Arden Round Rock "

By: Arden Round Rock,VT

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"On June 11th I bought my first Harley, a 2009 Street Glide. It's the best ride I've ever had in 35 years. Your dealership helped to make it happen and I want to give my thanks. I got a GREAT deal from GREAT people!! Hope to see you soon."

By: Sam Bloomington,TX

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"Joe, Rene and the guys in Service are all top notch. I recently had an unusual problem with one of my tires, and they submitted the warranty claim on my behalf to get me a replacement at a pro-rated price. I have brought my bike in multiple times, and it's alwayw ready when they say it will be, and they stand behind their work. "

By: Anonymous Pflugerville,TX

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By: Brian Cedar Park,TX

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"In today's world people are very inclined to write or call when they have had a less then good experience. I am writing today to share my good experience with the service department at CTH. From the moment I walked into the service area, I was greeted in a professional and friendly manner. From Renee behind the counter, to Joe Camponescki the service manager, I was treated fairly and professionally. The work was done correctly and ahead of the initial time frame I was promised. As I travel on my Harley, you can be sure I will promote CTH as the place to trade - whether it be to buy a new Harley or for service work - CTH is the place to do business. You have one very happy customer. Thanks to Joe and his staff."

By: Stephen Austin,TX

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"I had my Ultra in for a 10k service. I also needed a rear tire and new brakes. I am totally impressed by how well the bike performs since the service. I have never been more satisfied with any HD sevice department work."

By: Dale Pflugerville,TX

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"I purchased a Heritage Softail Classic and was very pleased with the entire process. The salesman was top notch and very patient with a first time Harley buyer. I got the bike that I wanted at a fair price without the trouble normally associated with such a purchase. Thanks for a very enjoyable experience."

By: Jim Austin,TX

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By: Rolfe lakeway,TX

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" I just wanted to say thanks for saving my/our vacation. I had replaced some parts on my bike before a vacation that my wife some friends and I were taking. We were heading to the Hill Country when I discovered a oil leak on my new to me 03 Ultra Classic, we made it to Roundrock at the end of our first day and was very pleased to see you stayed open to 7:00pm. I explained my problem to your Service Advisor Renee (I hope I spelled it right) and he told me to bring it back in the morning. I got it back when you opened and they brought it right in and had me going in a couple of hours. I was able to enjoy the rest of my trip and my friends probally enjoyed me being happ also. I have read about things like this happening to others but I never thought it would happen to me. If I ever have another problem while riding I hope I'm close to your dealership. Oh yes, buy Orginal Harley Parts. thanks again David Willett"

By: David DeRidder,LA

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"I would like to take a moment to express how satisfied we are with the service and ethics of the team of Central Texas Harley. I recently purchased a new Harley and the process was hassle free, rather friendly and informative. After the purchase, I returned to the store for various different reasons, and my concerns were met with professional and positive attitude. I definitely feel comfortable in the store and will continue to go back. Today I�d like to call attention to a few specific individuals who�ve helped me the most. Their names are: Jarod, Greg, Mackey, Bill, and Andrew Fisher. Please pass on the appreciation and recognition on to them, they deserve it. Very pleased Customer, Luis & Jennifer Alfaro "

By: Luis & Jennifer Round Rock,VT

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By: Luis & Jennifer Round Rock,VT

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By: Luis & Jennifer Round Rock,VT

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"Thanks to This Texas Harley Dealership! I was on the way to see my daughter who was in the hospital. i had come from houston and found I had an oil leak from my new oil cooler (gasket). This was late Friday afternoon. I spoke to Ralph who got me right in to service. The parts guys sold me the gasket out of a new Oil Cooler kit! These guys had me on the way,job done right in less than 2 hours! If you guys are ever in Texas, this shop is first class in my book! Thanks Ralph, and Central Texas Harley Davidson!"

By: Wallace huffman,TX

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"I have been riding motorcycles most of my life.And having around 55 motorcyles i have had a chance to deal with my share of service dept's. I resently purchased a 2009 serg that had cosmetic issues that i brought up to ralph in the service dept he was more than willing to pass the issues on to joe and pat who then got in the touch with the motor company and was able to get the problem's taken care of .I would like to say thank's to all the service guy's that had a hand in getting these issues repaired. THANK'S AGAIN"

By: phil austin,TX

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"Round Rock Central Texas Harley Service Center, I just wanted to say thanks for the great service you recently provided for my 5K service. Though I think I keep my bike clean, I wasn't expecting your team to show me up by making it look even better. Service is very important to me....your team excels! In fact, every portion of the experience has been good. We bought two bikes from Sue last year.....and from there forward, no complaints. Thanks"

By: Richard Round Rock,TX

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"WELL WE TRIED TO BUY LOCAL BUT BOTH OF OUR LOCAL DEALERSHIPS WOULD NOT WORK WITH US AND THATS WHERE MY 07 SOFT TAIL WAS BOUGHT SO WE SHOPPED AROUND AND WENT TO ROUND ROCK THEY SAID THE CRAZIEST THING WHEN WE WALKED IN HELLO HOW ARE YA? AND THEN WE MET SUE REYNOLDS SALES CONSULTANT THATS SUE REYNOLDS SALES CONSULTANT SHE PUT A PRICE TOGETHER WE LIKED AND THEN WE TALKED TO BRAD HE LOOKED AT MY 07 SOFT TAIL HE GAVE ME GREAT TRADE IN THEN THEY SENT ME TO KIM IN F&I KIM DID A BANG UP JOB I SPENT BETTER PART OF A MONTH TO BUY AT OUR LOCAL DEALERSHIP A MONTH SUE REYNOLDS SALES CONSULTANT/BRAD AND KIM MADE IT HAPPEN IN 1 1/2 HOURS IT HAD TO GO IN THE BACK TO HAVE GOODIES PUT ON ALSO THATS SERVICE I RODE HOME ON MY 09 STREET GLIDE 1 1/2 HOURS START TO FINISH THIS DEALERSHIPS SELLS BIKES SO IF YOUR IN THE MARKET FOR A BIKE THIS IS YOUR ONE STOP STORE THANKS SUE/BRAD/KIM "

By: CHIP/STARLA BELTON,TX

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"everyone was excelent. "

By: scott leander,TX

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"Recently wrecked my bike right outside of the dealer (UPS package incident). I walked back to the dealership, told the receptionist that I needed to get my bike back up there for repair work. I was then taken back to the Service dept, where they informed me of the situation with UPS and their packages. They went above and beyond the call of any service dept I've ever experienced. They not only gave me the number to call UPS, they let me use their phone, brought my bike back to the shop, took pictures, and stored the merchandise I ran over. The next day they also called UPS verfiying my story, and had them come and see the damage etc. They even went as far as calling the UPS's insurance to help speed along the process, they backed me up every step of the way. They never pressured me to try to get the insurance to ante up, and went over everything they were doing to the bike before and during work. All said and done, I got my bike back better looking than before the wreck, to say the least, and with no money out of pocket. They could have just sat around waiting for the insurance check, or hounded me about it, they didn't have to tell me anything about the UPS package and let me call my own insurance, but they didn't and I'm grateful. For something that bad to have happened, it couldn't have happened closer to a better service deptartment."

By: Arron Cedar Park,TX

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"In this day and time of the decline of customer service, it is rare when you encounter a sales person that actual provides it. So with that being said, I find myself compelled to voice my praise for such a person. Who is this sales person that has caused me to take the time to sing her praises, well that person is none other than JAMIE WISE. Since I been going to the RR location, Jamie has always always always gone out of her way to make sure that I am taken care of and made the experience pleasure. She has always shown great product knowledge, a desire to make the customer happy and willing to take the time necessary to spend with the customer. When we shop there, Jamie makes us seem like we are the only customers in the store. Please accept this as my highest praise for Jamie and her dedication to customer service and representing Central Texas Harley Davidson as a company where the customer comes first. Her performance has made me a loyal customer to both CTHD and to her."

By: jack Hutto,TX

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"service is great...i like the riders buck program and the sales you have, also that parts people know the parts and own and ride bikes. "

By: troy cedar park,TX

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"Comments?? Comments!!!! Where does one start? I stopped by to see if the dealer still had the Screaming Eagle CVO Harley came out with this year. To my good fortune, I got to meet one of the sweetest ladies I have had the occasion to meet in a long time. I am talking about none other than Sue Reynolds. While talking, I simply asked her if there was a way to estimate what might be allowed on a 2006 Heritage Classic, should I be interested in buying an Ultra Glide, without me actually having the bike with me. She said she was sure they could do a "sight unseen," estimate. After talking with Sue, I was introduced to the Sales Manager, Ed. Folks, I was given at least $1500 more for my bike by Ed, than I was even offered at other locations and before I knew it, I was the proud owner of a 2009 Ultra Classic. The story doesn't stop here, though. They wanted to deliver it for me and then pick my old bike up, but being stubborn as I am, I told them I would rike me old bike in and pick up the new one. Arrived at the dealership about 10:20A. Spoke with Sue and a couple of people in service (sorry, the only one I remember was Joe, but they were all very easy to talk to and super nice. I inquired about the amount of time it would take to convert my 96 to a 103. I was told they like to have the bike for a couple of days, but the actual work took around 8.5 hours. Being impatient as I am, I then commented, "Well, I suppose getting it done today, would be out of the question?" Shouldn't have opened my mouth. Not only did Joe say the could do, they could start on it immediately. So, now I am not only the proud owner of a 2009 Ultra Classic, I am the proud owner of a 2009 Ultra Classic, with a 103 engine. The dealership, at this time of year, closes at 6:00P. We did not leave the store until sometime after 7:00P, and everyone was still there with me and all them were apologizing about how long it was taking and how sorry they were I was having to wait. I kept trying to tell them it was my fault they were there, not their fault I was there. If customer service means anything, anywhere, it is at Cental Texas Harley Davidson, in Round Rock, TX. By the way, Kim Smith, in finance/documents, was a keeper, too. The professional's professional. Even knows exactly how to add and subtract. What a blessing!! Folks I can not think of a more pleasant transaction to have completed anytime in the recent past, than this one. If you are thinking about buying and/or trading, PLEASE go by and ask for Sue Reynolds. She'll treat you right!!!"

By: MackR Killeen,TX

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"I want to give thanks to Kimberly Smith. She is the personification of professionalism. She is always professional with the hospitality that breeds return customers. Keep up the good work Kim. You truly set the standards for members to follow."

By: Rodney Killeen,TX

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"My riding experience had always been as a passenger, and I decided it was time to learn. I took the all Women Riders Edge Class with Jean and Sheri. They were wonderful... patient, encouraging, yet excellent about teaching us correct skills and safety. I passed the class on November 23rd and got my license on December 1st. I went in to see Jean on the 2nd and rented a bike for the day and took a beautiful ride up to Marble Falls. Shortly after I returned the bike, I got a call from Ric at the Austin store telling me that he had a Heritage that he thought I might like. Took it for a test ride on the 5th and fell in love with it! When I picked it up to take it home, I had to ride up to Round Rock to show it to Jean... the encouragement that I received from her and EVERYONE that I have worked with at both stores gave me the courage to get out on the road and truly feel the excitement of riding for myself. Thanks to all for helping me take this opportunity to ride!"

By: Joi Austin,TX

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"I just have to share the wonderful experience I've had with this dealership. Not to long ago, I went searching for a motorcycle to buy for my mom;shes ALWAYS wanted one. So,I filled out the online financing app. and by the next day I received a phone call from a John Adler. He told me that the store off of BrakerLn didn't have any V-rods, but that a new store in round rock had opened and they had a night rod special still in the crate. He invited me to go pick it up, and said I could enjoy the festivities of the grand opening while I waited for the bike to be built,paperwork,etc. I was so overjoyed that I hung up and drove the 2 hrs. up from San Antonio. When I arrived, I was taken care of very well, even with all the people that were everywhere, I was never forgotten about and that made me feel important. I drove home with the bike, insurance coverage, and a smile on my face. And nothing could replace the memory of the look on my mom's face; she loved the bike. It seemed perfect,but since she wasn't there when I bought it, she didn't get fitted on it. I guess I underestimated how short she really is... so we went around to local HD dealers in San Antonio to see if we could get fitted, but they all made it seem like this was impossible. So, determined not to give up, because my mom already had, I decided to contact Round Rock to see what they could do. I got a hold of Hance, who suggested to put a reach seat on it and start from there. He even had a driver come pick up the bike. Since my mom is a nurse it was very hard for her to get up there and when we did it turned out that Hance had some bad luck that morning and didn't make it in. because of this the bike hadn't been touched. My mom was mad, I guess because she had already lost hope. But then, Joe, the service manager, stepped in and in the wink of an eye he had that reach seat put on there. When my mom got on to try it out, there was a noticeable improvement, but Joe realized that she would also need new handle bars as well. He told her that he would find aftermarket bars, order a couple, try them on, and then he would have her come back. Well, when we got back there Joe had the bike set up, my mom sat on it and the new bars were perfect. Joe is good at his job, for two reasons, the first because having only seeing her once, he got it right and second shes picky as all hell and he managed to not disappoint with the style he choose. The mechanic, Scott, adjusted her levers for her and took his time to answer her questions. After everything, I could not be any happier with everything this team, and I do stress team, has done for us. They seem to really love their jobs and the company, because they proved that Harley, like their motorcycles are susceptible, reliable, and hard working. When I buy a bike of my own, I will be more than happy to drive out of town, in order to see these people again. "

By: Gina San Antonio,TX

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"I am amazed at the degree of outstanding service I have received and I have not even stepped foot into the door yet! I had sent a basic email requesting information regarding a gift card for my husband for Christmas. I was thinking about getting him a tune up for his '87 Sportster, but had no clue where to start and what would be included. I received an email from Pat Muriel in the Service Dept. outlining my options and the projected cost of each. I couldn't believe how much information I received by such a simple question. It was fabulous! Based on the info Pat provided, I ended up spending more money than I had anticipated, and yet, I feel good about it! Pat worked with me via email and snail mail and I was able to obtain a gift card in a few short days without having to even get into my car. Pat even went so far as to deliver the gift card to my house because she lived only a few streets away! It can't get any better than that! I am truly excited to give my husband this gift card for Christmas and I owe it all to CTHD. I can only imagine how great his bike will look like once we take it in for service. THANK YOU!"

By: Jessica Leander,TX

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"RECENTLY MOVED FROM OREGON WHERE I HAVE LIVED AND RODE ALL OF MY LIFE AND JUST WANTED TO SAY THE SERVICE THAT I RECIEVED FROM YOUR TECH BRENT IRISH WAS THE BEST I HAVE FOUND AND BEING A CONSISTENT YEARLY TRAVELER HAVE VISITED MANY DEALERSHIPS ACROSS THE U.S.. KEEP UP THE GOOD WORK."

By: Anonymous ,XX

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"I was just stopping in for a t-shirt, after all that is what you do when you ride in new territory. While I was waiting for my wife and friends to finish shopping, I was admiring the Ultra Classics when I was approached by the sales manager. He eagerly told me he could help me ride it away, I said no way I just bought my Road King in June (4 months earlier, I loved my Road King but wished I had considered the Ultra. He made me the deal of a lifetime basically over the phone while I ate lunch with with my friends as we began to continue our ride. I ended up coming straight back to the dealership and rode off on my new Ultra in less than two hours. That was the HARLEY BUYING EXPERIENCE that I missed when I purchased my Road King. I can not say enough about the sales mgr , Gino, or Kimberly Smith. You are all great! p.s. - I still do not know how you did it, but I enjoyed my ride home. I will be back to see you next trip to the Hill Country. Kris Jones "

By: Kris Spring,TX

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"I have been very pleased with the treatment I have recieved.This is the second motorcyle we have purchaced at this dealership. They have gone out of there way to make sure I get first rate treament. from my sales person Chris,to all the guys in service and parts."

By: Shann Round Rock,TX

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"My experience with your dealership was great! First class starting with the greetings at the front desk and the help from my salesman. When I told him that I wanted to purchase a 2008 Buell Ulysses XB12XT, he stayed with me all through the buying process. All the different departments we went through to get this purchase done were very friendly and knowledgeable. Actually made the purchase enjoyable. I left that afternoon riding my new Buell home. Would I recommend you all to my friends and family? Hell yes! "

By: Dwain Killeen/Fort Hood,TX

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"We were in town for the 2008 ROT Rally. Just came by for a t-shirt and left with lots more! We were on Matt's (my husband) Heritage Classic for the weekend. Actually we just came by for some AC :) because we had been at the rally all morning. We had already bought our t-shirts and was on the way out the door when we walked by the Anniversary Edition Screaming Eagle Ultra Glide. Then up walked your employee Hance Smith. That guy has more HD knowledge than anyone I've ever met!!! The more he talked, the more I was convinced that this was our future bike... With the terrific finance help from Kim Smith the future was only a couple weeks away! We traded my bike that was left at home (2008 Anniversary 1200 Sportster) during the ROT Rally. Of course the several hundred miles away that we were from home and all the extra's that were ordered/installed made the "D" day very exciting! You guys are the best!!! Everyone at the dealership that we came into contact with was terrific! Please teach the other dealerships your level of customer satisfication. No one has ever been so pleasant to work a deal with. Twenty-two years ago I promised my husband that if he would wait until the kids were grown then he could buy whatever bike he wanted, no prob. After having completed the first 1000 miles we both agree the wait was well worth it and so much more. Many "THANKS" to your team!!!"

By: Matt & Pat Calera,OK

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"I really did not intend to buy a motorcyle Saturday....well, Anglee changed that in short order. She made the whole experience fun!!!! Kim, my finance guru, was equally wonderful. I went from a chopper to an Electra Glide and have but one question: why didn't someone make me do this years ago!!! I LOVE MY NEW BIKE."

By: Bruce Austin,TX

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"Dear Team - I'm writing from Singapore and a friend of mine just brought a helmet to singapore - from your shop - Thanks a lot to Jamie Wise (pronounced the same as my family name Weiss ( german ) - great service - Jamie offered i i need something here in Singapore - she could mail - GREAT SERVICE - THANKS A LOT "

By: Ernst Singapore,XX

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"I came into the dealeship on Friday, 5/11, and was immediately welcomed by several employees. Sue Reynolds was the salesperson I felt most comfortable with and I cannot describe how informative and helpful she was to me. I was ready to trade in my 2005 Sportser 883 and thought I wanted a Softail Custom. Once I told Sue what I was looking for, she was very helpful in explaining all of the current Harley cycles to me and helped me to decide that the Heritage Classic was probably the best choice for my riding needs. I then spent the next day checking out ever dealership between, Caliente in San Antonio to the Waco Dealership. I found the bike I wanted at Alamo Harley but wanted the experience and knowledge of Sue to complete the deal. Central Texas Harley of Round Rock and Sue made it happen by initiating a dealer trade and getting the bike I wanted to their dealership. They worked to get me the deal I was comfortable with. I cannot express how impressed I am with Sue Reynolds and Central Texas Harley Davidson of Round Rock! You have made a lifelong customer that will HIGHLY recommend the dealership to anyone wanting to purchase a Harley!"

By: Cheryl Cedar Park,TX

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"Just had a new rear tire replaced and asked you to check recurring front brake issue, Both were completed in less than 24 hours and the bike was returned cleaned up immaculately. In addition, while on the lift, your tech noticed my kickstand had a popping noise when extended. I have had 3 other dealers look at this and none could repair it. He fixed it free of charge. Service like this is what will keep me coming back!"

By: Randy Pflugerville,TX

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"What a wonderful experience! We went in to look and took a 2008 Electa Glide Ultra home. Everyone was wonderful!"

By: gary round rock,TX

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"i entered your dealership for the first time on march 11 '08.Every employee we walked by or talked to all seemed to have more than enough time to spend with us answering questions or helping us with whatever we were looking for. From the employee that held the door open for us ,as we walked in to every employee that offered their assistance,they all made us feel at home!I chose another dealership when buying my first Harley-Davidson,only because of location. I regret that now.Keep up the great work , and you will always have my family and i as customers. Thank you, David Archuleta"

By: david del valle,TX

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"This is our first Harley! And what a pleasure it is to ride. The staff at central texas harley was fantastic! Ed, Derrick and Sue our sales person was awesome. We love our bike and all that goes along with it. Thanks to you all for working with us and helping us get the bike that we wanted. See you on the next ride!"

By: LaTisha Hutto,TX

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By: Leon Liberty Hill,TX

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"Once again Hance and the folks at CTHD took great care of me. Everytime I am in Town I go by for a visit and the treat me like a true friend. Special Kudos to Jamie. She keeps in touch and is always there for me when I need anything. Can not wait to stop by and see the new store on my next trip. You guys could teach the other HD dealerships a thing or two about True Customer Service. Thanks Again, See you soon. "

By: Big Jon Iowa Park,TX

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"Ipurchased my first harley with central texas harley in august 07.It was a great feeling to have my own harley without renting one. The Heritage Softail Classic is the best i every rode. I work alot and dont get to ride as much as i would like. Its good to know i can go to the garage anytime and its ready to go. Thanks Central Texas for the dream ride of a lifetime."

By: Jay horseshoe bay,TX

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"Great to deal with, cool customer service, and sales department"

By: JOHN TAYLOR,TX

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"I am a Finance Manager of a Ford Linc Merc dealership. Our dealership prides ourselves as being the best with a trend setting Business Developement Center, a first in dealership design, and owner retention. I must say that I was able to take back some tips from your dealership after my purchase of a new Harley Wide Glide today. Tolbert was very helpful in selection and presentation, Megans helpfulness in helmet fitting, G Bobs accessories, Kimberly's speedy delivery, down to Hances compassionate Delivery. Thanks for the experience! Sincerely, Butch and Sarah Goff. "

By: Frederick L Meadowlakes,TX

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"From the very first day I walked into your dealership, I was greeted by two sales people. I ended up speaking to John A and found someone that had a common intrest with cycling/mountain biking. My second trip to your store I was welcomed by several of your sales people and was surprised me the most is that they already knew me! My thrid trip to your store and just about everyone made me feel welcomed and comfortable... which made my mind up and and that was the day I purchased my bike. That night I registered myself in your rider's edge class on line. I then recieved a call from the dealership confirming my registration, and I asked to move to a early class. Very surprised, I recieved several calls always keeping me updated if I was able to move in to a class. This weekend I was able to do my Rider's Edge Class, and let me tell you! It was more than what I expected! Great class and instructors leading the way! Most of all the commitment your dealership has offered me. I asked Denny if I could use my gift card from the class for additional bike accessories... like a windshield for the bike of my dreams? And everyone at the your dealership went about and beyond to take care of me! Thank you for providing Great Service, Great Class, and most of all True People who knows what it takes to make DREAMS COME TRUE! "

By: Andrea austin,TX

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"Yesterday was a very important day for me.Me and the family drove down to Central TX H-D in Austin to look around. I found the bike that I knew I had to have. A 2002 Heritage softail classic.After the done was complete the dealership anounced that I had just returned from iraq and had just bought my first Harley.Me and one of my 3 year old triplet sons Ben rang a big brass bell.It was a great day.Since I had only expected to look at bikes I was not properly geared up,shorts and a t-shirt(Its hot here in Texas) I got a loner helmet and was on the road back to Fort Hood from Austin.It was a great run.I received my own brand from the hot pipes so I have officialy bonded with my bike,I think I left some skin on the pipes,haha.The bike is happily sitting in my garage, All night long ,every couple of hours I go check on it.I sit on sit and say your mine,baby !!!!This is a dream come true,I have waited 20 years to make it happen."

By: Till Fort Hood,TX

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"I'm a Harley owner for the first time last May 07. The sales dept was top notch, they made my experience of buying my first bike incredible. I will recommend CTHD to anyone and everyone I meet interested in buying a Harley. Kudos to everyone there, sales, service, accessories, and clothing. I appreciated everyone I came into contact with."

By: Darryl Spicewood,TX

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"Friday, 6/29/07, myself and a couple of riding buddies were in Austin from Houston for first leg of quick weekend trip and as we Harley riders do, always find a local dealership to browse around. Spent a little time doing so and left for afternoon refreshment. After leaving, I noticed engine and battery light had came on my 06 Streetglide. I left the fellows and immediately returned to have it checked out. The service department guys took me right in. Turns out my voltage regulator had gone out. It was replaced and i was back on my way. The last thing I wanted was to be stranded and I commend the service department staff for their service and rate it to be top notch. This experience was a first for me being that I've only been riding since last May. I left there with the confidence that there would be no more problems and take my hat off to you guys for making it possible for the remainder my trip a success. "

By: Kevin Houston,TX

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"I purchased a obsolete helmet that I looked all over the country for and Central Texas Harley had it! Not only did they have it, Edie was tremendously helpful and friendly. I thank you very much. I might have to ride to Texas to get my 15000 mile service!"

By: Lev East Haven,CT

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"Lauren was incredibly patient while my wife and I took our time to make up our minds. I have already recommended Lauren to all of my friends that ask about my bike. It was definitely worth the drive for me to go to CTHD. I've owned several Harley's in my life, if I've learned anything throughout all of my interctions with dealers, it's that you can get the same price anywhere, but you can't get the same treatment. At CTHD, you are immediately welcomed into the family. That goes a long way in my book. Lauren is incredible and Kimberly was a pleasure to deal with. Thanks again guys! See you soon."

By: David Temple,TX

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"My total experience was not only comfortable, but it was also fun. Personality makes a big difference! These people WANT to sell you a bike & make every effort to get it done. No attitudes! Thank you Dennis, Brad, Ed, Derek, Hance & everyone we came in contact with. You guys rock!!"

By: Wendy Eddy,TX

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"I can not say enough about how good these people are. They went above and beyond to get me on a 06 Sportster 883C. I will never go anywhere else for any purchase wether that be parts, accessories, clothes, or even another bike. Lauren and Kimberly are amazing and will do what they can to get you riding. "

By: Anonymous San Saba,TX

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"Re: Hot Chocolate and Cookies Ride Christy and Scott, Thank you for supporting Jean Mishler in her efforts. I had such a wonderful time! This was my first big group ride, and it was wonderful to feel the support and encouragement from my dealership. I purchased my Harley from CTHD about this time last year. Since I am a full time partner, mother and architect, I don't always get to ride as much as I like. What you sponsored was wonderful. It gave me an opportunity to get together with fellow riders in a friendly and safe environment, make new friends and become a better rider. With a small child, long weekend rides and rally's are fun, but not something that we can participate in very often. Riding weather for some is Tball, soccer and football weather to us moms. It's sometimes hard for moms to participate with independent clubs, as they often require a greater social or riding schedule than we can commit too with small children. For me, The Cookies and Hot Chocolate ride was perfect, and I hope to see more of these types of rides in the future!"

By: Cindy Austiin,TX

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"My wife and I would recommend your dealership to anyone looking to purchase a new or used bike. Roland was extremely friendly and well as the rest of the staff. Keep up the good work. John & Kathy Ansley Buffalo, TX"

By: John Buffalo,TX

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"I just have to thank you again Luis and Derek for going the extra mile in our recent purchase of our new bike. I cannot express my gratitude to you Luis, for all that you did to assist us in getting this bike. I know that without God, it would not have he led us to you guys... You have allowed my Soldier For Jesus, to ride, and serve the lord which is what he lives for, and it allows me not to be worried and wondering has he made it or not while out on a run. It is a beautiful bike, and Thank you once again... God Bless. Vickie "

By: Vickie Austin,TX

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"Recently bought a '06 Softail Standard from Roland. It was a great experience and would recommend Roland and the dealership to anyone."

By: Desiree Round Rock,TX

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By: Robert The Hills,TX

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"Purchased a new 2006 FLHX (31 miles on it) and had a very pleasant experience. While I was in the works of financing, the sales person pointed out some deep scratches on the front fender as well as both bags. Central Texas immediately ordered all three components. I was shocked. If this had been a car, the dealership would have let me drive off and claim they had no clue. I purchased some accessories and brought them back for an exchange and the parts person was awesome. Swapped them out in minutes and I was on my way. Not only am I a proud Harly owner of one of the most sought after bikes but a proud "regular" customer of Central Texas Harley. "

By: Joshua Hutto,TX

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"Best Service Team (skills, attitude and communications) I have experienced in my 6 moves (4 states, 6 cities). "

By: Scott Austin,TX

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"every bike i buy from now on will be purchased from u guys!"

By: kenneth springtown,TX

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"Have bought both my Harley's from CTHD and have not had problems with the good folks there. My 07 Sreet Glide is a joy to ride and I know I will have excellant service for it should the need arise. Many Thanks to the fine folks at CTHD."

By: Jim Taylor,TX

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"I have never been treated better by any group of people that I've done business with in my life! These people took me in like I had been part of the family for years, and when I left I really felt like I had joined a "family". They catered to my every need, introduced me to the whole grew, it was awesome! I will recommend Central Texas Harley Davidson to everyone I know who is interested in a bike. They're awesome!"

By: Joe Round Rock,TX

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"Hance and his wife Kim are an awesome team. I have purchased two bikes from the dealership so far, and they sold me both of them. A Knowledgable, friendly, courteous and very outgoing couple. They worked with me both times to ensure that I got the best service, and deal for my money. We appreciate this more than you'll ever know. I have told them both that I will ride from killeen to austin for anything that needs to be done or bought for my bike, and I mean it. I recommend your dealership to anyone that asks me about bikes... period. I have a dealership four miles from my home... I prefer yours! Thanks for an awesome experience guys, and I'll be seeing you soon! SGT Joel E. Welsh. US Army, Ft Hood TX."

By: Joel & Tori Killeen,TX

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"My first Harley purchase was akin to being adopted by a whole new family. I was up to the last minute torn between that other "Big Touring" bike manufacturer and actually walked back and forth from one dealer to the other. My wife and I discussed all the options and items and the big sales point was the Sales staff, the concern for my purchasing the right bike, and the feeling of Family. Dan went way above and beyond in his explanation of the various models of touring bikes available and the attributes of each. This was in enough detail and yet english speak, that my non-mechanically inclined wife commented on how much she understood. When all was said and done, in that other place, all I had was a color option. The sales staff over there was less than knowledgeable, and more concerned with a commission. Dan, I still need to come by and see you for an item we discussed, but believe me I'll be in there often, if for no other reason than to visit... Great Product, Great Store and most importantly, a Fantastic Staff. Remember, I drove past a Harley Dealer to make it to Central Texas Harley...and would certainly do it again ...."

By: Robert Kyle, ,TX

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"john, ed, and brad listened,and helped me select my first harley. Kimberly was great in finance. Thanks to the whole crew at CTHD. "

By: Andy Cedar Park,TX

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"This was my first experience with getting a Harley, something I have thought about for a long time. Randy was an awesome sales person and gave me more options to go about with the purchase. He made it happen and I am totally satisfied. Edie in the apparel was great in just talking about the "Harley Experience". She made me feel like I was part of the family and hadn't even made the decision to make the purchase. Riding home was a great experience. "

By: Randy Killeen,TX

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By: Michael Leander,TX

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"Central HD is all about customer service and satisfaction the are very pleasant to deal with and always helpful"

By: kelvin austin,TX

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"I bought my 03 Dyna Low Rider about 4 Days ago I had ridden it twice and had a little problem with the back tire. I called and talk to Frank the next day and said I had a big ride coming up on Sunday. They were great they came and picked up the bike fixed the problem and I just got it back in time for my ride tomorrow morning "THANKS GUY'S" 120% SATISIFIED."

By: Robert Leander,TX

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"The guys and gals here are totally awesome. They have treated me like gold in person, on the phone and through email. They may be 300 miles from me, but they will get all of my business. If I am not in Austin at the time all I have to do is pick up the phone, or send an email, and all of my needs are answered. When in need of my next bike, it will come from Central Texas HD. Thanks Hance, Rick, Jamie and Julie."

By: Big Jon Iowa Park,TX

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"What a great experience. I sent out e-mail's to six (6)surrounding HD Dealers and Dan Payne with your Dealership was the only response I received. He called me the very next morning asking about what I was looking for in the way of a new ride. I explained what I wanted and he immediately took the lead and began looking for this new bike. I literally drove over 230 miles to your dealership and bought this new bike. Your total dealership was extremely friendly to my wife and I. G. Bob graciously excepted the money once the transaction was turned over to him and then what can I say about Hance. What a closer. He went through everything in detail. In closing Dan and Hance you both made this experience one that I will remember. Thank you - Bob Hendricks Brackettville, Texas "

By: Robert Brackettville,TX

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"This is my first Harley and Tom in sales was very friendly and helpful, kept us inform during the process. I am looking forward in a long relationship together"

By: BILLY (RUSTY) GEORGETOWN,TX

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"This is my first Harley and Tom in sales was very friendly and helpful, kept us inform during the process. I am looking forward in a long relationship together"

By: BILLY (RUSTY) GEORGETOWN,TX

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"I purchased three bikes from CTHD and I never felt more like a family member from any company. These people at CTHD are the best. They never forget who you are and how important you are. They are the best in the entire country. It is always great when we can see Drew, Kimberly and Hance. Their smile can brighten up any day. You guys are the greatest. "

By: Larry Austin,TX

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"I've been doing business with Central Texas for almost 4 years. I know we're all supposed to be part of the "family," but Central Texas takes this word to new heights. Even though I didn't originally purchase my FXST from CTHD they have always treated me as if I did. In fact, they treated me better than the dealership where I originally bought my bike. Most of my dealings have been with the service department people. I must state that due to past rumours I had many initial concerns-they were unfounded, Joe, Frank, and everyone else have not only treated me as a friend but as a customer. The latter's important. No question is treated as foolish and no concern goes unaddressed. In other words they actually treat you with respect. When I purchase a vehicle the service area is the first thing I look at-how will I be treated after I purchase. My next and all future purchases will be made at Central Texas Harley. I refer a lot of my friends and associates here-and I take referals very seriously. Thank you for efforts and high standards."

By: jack austin,TX

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"I've never done business with anyone that makes you feel as at home as Central Texas Harley does. These folks couldn't have been friendlier or more accomodating. And that includes everyone; parts, service, Motor Clothes, etc. This is a fun place. If your gonna buy a bike, do it here! You'll be glad you did. "

By: John Round Rock,TX

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"I've enjoyed the dealership's motor clothes department for years while I was a passenger on my husband's bike, but I enjoy the entire dealership since I took the all women's Rider's Edge Course this past year. I can't thank Denny, Thumper and Jean enough for teaching me to ride my own! I enjoyed it so much I bought a Buell and a Harley and the experience was great all around - Not to mention what a "family" they have all become - Denny, Jean, Thumper, Brad, Rick, Tami and all the wonderful women I met in class. This dealership gives a lifelong commitment to a relationship with their customers/friends. Great job!"

By: Anonymous Austin,TX

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"Outstanding Customer Service by Frank Hammond and the service crew. Frank was able to keep my biking experience Great and on track. I entered a long comment section in the guest book and to make it short, I have just recently gotten back into biking after over 25 years of not owning a bike. My wife is just getting into the rides with me and we just made a trip to Marble Falls (which was unplanned) and spent the night. We were heading back home on Sunday, weekend of the Austin Rally, when we had a flat tire (2nd one in 2 weeks). After waiting for 2 hrs for road service we were taken to your location and dropped off around 3:00 p.m.. We were told that there was no one left to do service until tuesday due to the extra hours spent getting ready for the rally. With this being my wifes first decent trip, this was not turning into a good experience for us. We were making plans to see how we were going to get back to Houston when Frank Hammond told us he would call someone into the shop to fix the tire the same day. I cannot tell you how good of news this was. Within 1 1/2 hrs we were back on the road to Houston. Outstanding Customer Service by Frank and you will never know how you may have made it more enjoyable to be a biker. It is good to see someone go outside the normal practice to take care of someone and not see it as just a job but understand the concerns of others and want to help the experience be a pleasant one. Thanks again Frank and the Service Crew !!! You have shown the importance of True Customer Service. We made it back home around 7:30 p.m. safely and will now look forward to our next trip on the Harley. My next bike will most definetely be another Harley !!! Thanks Rick Copeland Magnolia Texas"

By: Rick Magnolia,TX

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"To Whom it Concerns, We just purchased a 2005 FXST from your dealership and we were given shirts that say "It's All About Family" and that is exactly how we were treated. As with all businesses you always hear the bad and not always the good and this was the case with Central Texas Harley. For several years I heard many complaints and had decided to never purchase a bike from you, but boy were those comments wrong. I first went to another Harley dealer in Austin and my wife and I were there for 30 minutes and not one person said Hello or May we help you. We left and came to Central Texas Harley. We were told hello by several people and one salesman came to us and told us he was with another customer, but would find someone to help us. He brought over Christina Anthony and introduced us. We chatted for a bit and I took an application with us. I filled out the application a few days later and brought it back. Christina was in a training meeting, but we were treated like family and introduced to Drew. Our credit was ran and we were approved. Christina was out of the meeting and introduced us to everyone and again it was very enjoyable experience. Everyone from James and Chuck in parts, to Frank in service, the other sales personal, the wonderful women in clothing treated us every time like family. I cannot say enough about your dealership and the employees that make it a place you want to return, but all I know is that I am glad that I did stop and sorry that I listened to the rumors prior to my coming in. Christina, Drew, and everyone else thank you for making my wife and I feel like we do matter and for bringing us into your family. Sincerely Dave and Susan Carter"

By: Gilbert (Dave) and Susan Round Rock,TX

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"I just purchased my first Harley and it IS a life changing experience. The miles I rode the first day were the best that I had ever traveled. The ride would have been less traveled had it not been for some great people. On my first visit to the dealer, I was greeted by Jim. He took the time and pointed me in the right direction of how to go about taking the Rider's Edge class and made me feel welcome and told me that everyone was new once. I then scheduled and took the class. Denny and Thumper were awsome! They were very informative and made it fun at the same time. Then when it was time to seriously look and purchase a bike, Jim was there to guide me in making the best choice for me. After several visits, I finally narrowed down the type of bike that I wanted. I purchased my first Harley and on my 37th birthday, I picked up my bike. What a thrill! The riding I did the first day was an experience that I will never forget. Thanks to everyone that I have met at the dealership and for making me feel welcome. Dreams do come true, I'm living proof."

By: David Austin,TX

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"Pat Newton ,my sales person was great.I have purchased new Harleys in the past and delt with all types of sales people.Pat seemed to listen to my needs and delivered right away.He is an asset to the HD family and look forward to future dealings with Pat and CTHD .Thanks guys.I love my new ride."

By: Robert leander,TX

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"the folks at the dealership went the extra mile.i got to know most everyone and felt as if i was treated as a friend,not just a motorcycle customer. i would recommend central texas harley to anyone in the market for a new or used motorcycle."

By: robert pflugerville,TX

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"I've been very happy with the dealership. It feels like a family and everyone has always been great. Over the years the service department has always had my bikes in and out in a very timely manner. Special thanks to Rick, Doc, Brad, and Frank. Thanks again...."

By: Deke Austin,TX

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