Austin, Texas' Harley-Davidson Motorcycle Superstore | New & Used Motorcycles for Sale, Parts and Service

Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"I must say that when I came here I was very shocked cause I had gone to two other harley dealers and they didn't want to work with me at all. I came to Central Texas Harley and they were as nice as could be to me from the time I walked in and still are. I told them that the day I came in I was not going to buy and I was not pressured at all. I wanted to test drive bikes and they said sure no problem. I test drove a few bikes that day and then I went home and made my choice. I came back the next day and bought me a 2008 street glide. I bought it in August of 2012. I have not had any problems at all with it. Whenever I come up there and need something done to my bike they are fast with it. I try and send people to them all the time cause they care about there customers."

By: Anonymous Copperas Cove, TX

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"After driving 200 miles from Tyler, Texas to Central Texas Harley-Davidson in Round Rock, rolling out the red carpet would be an understatement of the treatment that we (my fiancee and I) received last Friday. We were greeted out front within a couple minutes of browsing the bikes and was directed to the Sales Representative I have been speaking with instantly. I would like to make a special note about John Schoen. John contacted me within 5 minutes of an emailed query of a motorcycle that I saw online on Tuesday night at 8 pm (after store hours and on his day off I later found out). He represented your Dealership with great knowledge and was more than willing to answer any questions I had regarding my future bike. I also worked with Anthony Thompson whom made an extra effort to ensure that I would be able to purchase an extended warranty for my new 2012 Electra Glide, Ultra Limited, FLHTK. Every employee in all departments greeted us with a smile and was glad to help us in any way. We love our new Bike and put nearly 400 miles on it that weekend. I will buy my next Harley from Central Texas and will recommend Central Texas Harley-Davidson to any of my friends and/or family that are shopping for a motorcycle. It was a wonderful experience and well worth the 400 mile round trip to be able to find my perfect Harley. Thanks to everyone at Central Texas for making my FLHTK end up in my garage! - Dallas Barnett"

By: Dallas Tyler, TX

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"I was on my way home from breakfast, pulled in there just to look and the next thing I know i'm riding off in the sunset on a brand new sportster 72! The sales staff treat you like they are your long time friend and do the best they can to hook you up! I had a wonderful time there just hanging around all day, it was fun! If your in the market for a new Harley ask for Andrew or Joe!!!!!!!!!!!!!! and if you need insurance ask for Rachel weed she will hook it up too!!!!!!"

By: garette round rock, TX

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By: Jess Bastrop, TX

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"How do I give CTHD 5 stars across the board, because I have been in awe of how wonderful every single employee, every department at this dealership made me feel before during and after my purchase, I have now purchased 3 harleys in 3 months from this great dealership I will only be doing business with CTHD to show my loyalty for their diligence in customer service."

By: Robert Round Rock, TX

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"Bought my 2006 Road Glide a few days ago. Waited 20 years for my first Harley. Worth the wait. Awesome Ride. My salesperson, Brad, was excellent. He was very patient and informative while helping me locate the perfect bike for my needs. Brad gave me a complete tour of the facility, introduced me to the staff, and made sure I had everything I needed to make sure this was a pleasurable experience. Thank Y'all for the great customer service."

By: Jim Hutto, TX

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"I purchased a 2010 Road Glide Custom at CTHD on 9 February, 2013. I was the previous owner of a 2012 Softail Slim, and was looking to upgrade to a bike designed for long duration rider comfort. Dan Jones was my salesman and Harley subject matter expert. He provided absolutely phenomenal customer service. My purchasing experience was among the best I have had, when purchasing a high dollar value item. My family is a big part of my Harley lifestyle, and they were treated with unparalleled respect and care as I shopped, test road, and signed paperwork for my Road Glide. I can't imagine having a better experience anywhere else. I live fifty miles from CTHD, and although Fort Hood Harley Davidson is merely minutes away from my home, I will travel to CTHD for all of my Harley needs. Thanks to all of the team at CTHD. You are all fabulous human beings, and I’m proud to have had the opportunity to purchase from your store. Ride Free.Ride Safe. MAJ Mike Trujillo (and family)."

By: Michael Harker Heights, TX

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"If anybody's looking to buy a Harley visit Central Texas Harley-Davidson in Round Rock. The sales people are #1 they take care of you 100%...thanks again NORMALINDA RODRIGUEZ "

By: Normalinda San Antonio, TX

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"Although all the staff at CTH were friendly and gave me a warm welcome, this is a shout out for Regina Page, in motorclothes. I would to commend her for her expertise of the merchandise in the motorclothes department. Not only was she knowledgeable of the materials used in the products she sells, she also has a brilliant sense of style that helped me select merchandise that was attune to my personality and appearance. I give her two thumbs up, if I had more thumbs, she woould get them all! Thanks again Regina, for all your help!"

By: Gary Cedar Park, TX

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By: hortencia georgetown, TX

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"Parts dept was excellent and saved me money and was quick to assist and spent time looking up my exhaust. Sales assisted my wife for what she was lookin for and found it. I bought an exhaust $200 less than stock price and the service department fit me in right away because I was leaving the next day. No complaints about the dealership. You truly gave customer satisfaction and I will continue to do business from distance to ensure you get my money over the half rate dealers. Thanks for helping me and ride on - ride hard"

By: BRIAN EL PASO, TX

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"dear friends, looks like we may have to wait a few years for a harley. your salesman Ricky Bobby was as good as it gets. very friendly, not in a rush, no high pressure. if you ask me hes just having way too much fun! thanks, arthur "

By: arthur liberty hill tx, TX

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"Your boss should be pround. Everybody from the sales, service, parts and accessories were very professional. Beleive me when my wife and I started our Saturday morning we didn't plan on going to your dealership let alone purchase a Harley.I haven't been riding since probably 1987.It truely was a joy to get back into riding again plus the fact we now own a Harley Davidson is the cherry on top. Thanks again for everybodies professional help. See ya'll at the next event. Steve & Jenna Pavliska"

By: Steve Leander, TX

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"I had my 09 FXSTC put on Dyno and a HI Velocity intake put on it, the bike runs like a top and has more torque and HP, we also bough a jacket for my wife and some assesories for my bike. Service,Part and clothing Department personnel were great and very helpful. Will do all my future shopping here. Thank You."

By: Jeffry Fountain, CO

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"I recently purchased a 2012 Fat Boy Lo. Pete was my salesman. I went to 5 dealerships in the Dallas area and couldnt get a salesman to look in my direction much less ask if I needed help. I'm not even sure I saw salesman at those shops. I found a Fat Boy Lo on the internet that was at CT H-D. I sent a late night email and got a call from Pete the next morning. Pete was very generous with his time. He set up a test ride and a meeting for the same day. I went to the dealership and tried to look at the bike before I talked to Pete. Before I could even find it Pete approached me and asked if he could help. I haven't riden in 10 years so I had a ton of questions. My wife and son added theirs and Pete never made us feel like we were asking dumb questions (and we were). Pete was patient and knowledgable. I didn't get the "hard sell" or any bull. He asked questions about what I wanted and set me up with a bike that is perfect for me. The service guys stayed late to put on the pipes that I wanted and the guys helped me pick the perfect accesories. Financing was a cake walk! Pete offered plenty of good advice. My only complaint was that Pete didn't offer to move the dealership closer to Dallas! I love the Fat Boy Lo and I have never had a more enjoyable purchasing experience for anything major. My wife and son were glad they were there to enjoy it as well. Good job Pete and thanks for the help. "

By: Dan Waxahachie, TX

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"For starters, I'm a rider not a biker - I own all types of motorcycles and enjoy the differences each brings to the riding experience. Having owned 3 Harley's in the past, I'd been pondering putting another one in the garage. I stopped by Central Texas HD on a whim, wanting to look at the MoCo's current offerings. I really feel Harley's sell themselves, they're an American icon and rolling works of art with enough updating and modern touches to stay competitive in the world market while still retaining their roots. With that said - there's no pressure once you walk in this dealership, you're greeted and treated very well the entire time you're there. It wasn't just me either, I watched other guests come and go who received the same treatment. The store is clean, set up well and very inviting to just hang out if that's your agenda. The sales staff are obviously proud of their products and the environment they have to work in - they gave the perception they're a family there. I knew what I was looking for, and my salesman Mitch simply followed me around pointing out the newer features I was unfamiliar with. Once I found the bike I was interested in, we sat and chatted casually about it - again, no pressure and simple pride in the product with expert knowledge. I was shown around the facility and made to feel as if it was a place I was welcomed no matter which department we were in - a real 5 star tour. Afterwards I was offered a test ride on the bike I had been looking at, then given advice on a route to run it through it's paces. I decided it was the bike I wanted and the purchase process started - Mitch's approach was straight forward and he got me the deal I sought. The parts counter and staff made sure the accessories and I parts I needed to make the deal right for me were either set aside or ordered right away - a very professional staff and ready to make things happen. In all, it was an easy transaction and a great experience - I'm on the bike I want, the way I wanted it, before I inked the purchase order. As I stated earlier, I firmly believe Harley's sell themselves, but when you're out to make a purchase, it's the sales staff are who you're really buying. They're responsible for making sure you know the entire dealership stands behind you and your bike. That's not always the case I've experienced in my 24 years of riding, but Central Texas HD hit the bullseye with this rider. I didn't stop in to buy a bike that day, but found the one I'd been looking for and a first rate experience that convinced me to make the move. Good job Mitch, keep up the great work! "

By: Tom Austin, TX

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"Dennis in parts was absolutely terrific. I was searching for a specific wheel, and in just a few minutes he had me all set up. What a great experience!!! Thank you..."

By: Mike Clovis, NM

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"Donnie in your rental department is THE BEST !!! I found myself in Killen, Texas for an unexpected lengthy stay. Being the eternal optimist, I looked for positive ways to spend my time....one of which was to try to secure a motorcycle ride (which is a seasonal proposition at home in Upstate New York). Unable to find rental opportunities in Killeen, I searched the Internet for other options and found Central Texas Harley-Davidson. From my initial conversation with Donnie at your dealership, to beginning the process on the phone, to actually renting a "Fat Boy", to Donnie's suggested ride routes, to his willingness to be of support during my rental, to the return check-in process.....I couldn't have asked for anything better or to be treated in a more professional, caring, or valued manner !!! My two-day ride was an event which I will remember, value, and cherish for the rest of my life :) Thank You, Donnie....and Thank You Central Texas Harley-Davidson :) Gregg Sanik Stamford, New York"

By: Gregg Stamford, NY

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"Well I' m a fairly new Harley owner and was a little apprehensive going in because I had questions. Ask me about cars, I got that, motorcycles, not so much yet. But, the staff At Central Texas Harley were great! I litterally felt comfortable as soon as I was greeted at the door!! Looking forwrd to going back, great store, great folks! Thanks!!!"

By: james Round Rock, TX

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"Finally convinced my wife to at leaset look at the Harleys with me, it was Feb. 25th. I had been wanting to back on a Harley for 30 years. She looked with me and saw one she liked, a 2005 Softail Deluxe. She let me test ride it at that visit, and seeing how happy I was after the ride, she said we would talk about maybe getting one. On Feb. 29th, we made the purchase. Johnny Love was just fantastic as the sales rep. we worked withon this. Everyone at the dealership is just awsome, from the sales staff to finance, parts and everyone else. The experience was great, my wife now knows what it is like to ride the best bike on the road, Harley Davidson. She picked out the jacket we bought to make sure I would be visible, and I got a great helmet too. Thank you CTHD for the service and the experience."

By: Tom Round Rock, TX

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"My wife actually went to CTHD to purchase my bike as a gift, she said that everyone she met was super friendly and very helpful! When I showed up later it was the same experience. Very fortunate to have CTHD in the area!!!"

By: Jesse Liberty Hill , TX

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"We are on our 5th bike in 6 years. We have always bought our bikes at a dealership in New Braunfles. Except this time we went to CTHD and we loved it. We actually came across one of our old salesmen Johnny Love. He went far a and beyond what anyone has ever done. We will be back on our next one the big boy 110. "

By: Shelley canyon lake, TX

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"Thank you, Pete you hooked me up with a great bike. And give some great advise on how to pick my bike up. :-) Love working with you. And thank you for taking care of my dogs."

By: cynthia bryan, TX

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"Great place...Sales service is incredible, ask for Doug Cade, he is friendly, low pressure, and knows Harleys"

By: Anonymous Conroe, TX

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By: Gail austin, TX

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By: Anonymous Baird, TX

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"I stopped in to Central Harley on Nov. 19th and was greeted by Mike Vaughan in parts and accessories. In my opinion, he went well above the call of duty to assist me in the research on seats and windshields for my 2012 FLTRX. He was extremely helpful in my decision on the windshield I purchased from the dealership and I am very happy with the performance of the windshield and it performs exactly how Mike said it would. I have been to numerous Harley dealerships around the country and have yet to meet anyone as helpful as Mike. Thanks again."

By: Lee Orange, TX

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"I just bought a bike and the salesman that worked with me was Mitch and I have nothing but good things to say about him, he was fair, honest, easy going. I would definitely buy another from from him. I give him 5 stars. "

By: David Round Rock, TX

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"I recently purchased the Harley Jacket of my dreams! I went into your store not really knowing what I wanted or what was available. I did have a fixed budget, though! (read - wife gives ME a spending allowance). Nonetheless, I was greeted by an outgoing salesperson with a big bright smile - Stacey, who was more than helpful in informing me of what was available and assisting me in choosing something that I could afford, but that was stylish, as well. She answered every question with absolute professionalism and was very knowledgable in helping me to choose a jacket that I just fell in love with and fit my needs. More importantly, my wife loved it! I am a lit bit picky, so I have been told, and Stacey took the time to explain everything. Thanks Central Texas. Stacey and your team made me feel like family. I can't wait for the approval to get the matching chaps!"

By: Steve Leander, TX

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"I know that anytime I may have an issue with my Buell. Erik in your service department is the man to take it to. Once again he did a top notch job. Erik is a real asset to your dealership."

By: Anonymous Cedar Park, TX

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"I just wanted to say thank you for great service. Josh was great to work with and kept me up to date on every step of the repair process. I had gone to two shops prior and no one could fix my bike's problem. Your shop got it done in a timely manner and even washed my bike before I picked it up. Thanks!"

By: Jason Austin, TX

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"We've bought two bikes within about 6 months of each other. She got an '09 Dyna Super Glide and I got an '05 Ultra Classic. Both times, Brad and Dennis, respectively were immensly helpful in getting us out on the road. Getting the paperwork done was a breeze. And although we both got out of there later in the afternoon both times, Brad and Dennis stayed until everything was said and done. When I'm ready to get my next bike, I'm going to CTHD!"

By: Liam Georgetown, TX

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"Between Finance, Pompa and Johnny, I really appreciate all the time and effort both put out till one in the morning just to get from a quote to signing on the dotted line. Thanks for everything guys...."

By: Fred McAllen, TX

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"Didn't go in the store to buy a bike, but you know how that goes sometimes. Drove out with a 2011 Ultra-Classic Special Police Edition. Everyone in the store was exceptionally friendly and helpful. Everyone went out of their way to make sure I was satisified with my purchase. Pompa was my salesman, he made everything easy, kept me updated on everything. "

By: Steven Weimar, TX

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"My wife and I was on vacation from northeast Kansas riding our 1999 Road King when we started to have problems with the bike it was Saturday moring at 6:45 AM when I pulled into Central Harley the service personal was already there and the shop opened up at 7:00 AM I advised them of the problem I was having and they got my bike in right at 7:00 AM and found the problem and we was back on the road in an hour and half the service we was given was 110% from the service department and I cannot say enough about the how we were treated in and out in a short time I would like to thank all the service employees for there service and would advise any one traveling in the area to make a stop at Central Harley and see for your self first class service from people who care about the customer"

By: Larry Elwood, KS

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"I BOUGHT MY ULTRA LIMTED ABOUT 2 WEEKS AGO. BEFORE THE PURCHASE I HAD STOPPED BY AND WAS AMAZED AT THE HIGH LEVEL OF CUSTOMER SERVICE. THAT IS WHEN I MET MITCH, WHO ON MY RETURN TRIP A WEEK LATER BOUGHT MY NEW BIKE FROM . I WAS AMAZED AT HOW FAST AND SMOOTH EVERY THING WAS. I WOULD GIVE MITCH 5 STARS. I HAD A SUZUKI M90 BEFORE AND HAD A BAD EXPERIENCE WITH A DEALER IN SAN ANTONIO AND WAS VERY WORRIED ABOUT GETTING SCREWED OVER AGIAN. BUT, AFTER MY 2ND VISIT FELT THIS WAS THE PLACE FOR ME. I WILL BE AND ALREADY HAVE RECOMMENDED CTHD TO EVERY ONE. "

By: jason san antonio , TX

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"i took a trip from cheyenne wyoming to corpus an when i got to round rock saw my tire was bald,took to your place an they fixed me right up with new tire ,nice people there want to thank every body there service guy was great,saved my trip"

By: dale Cheyenne, AB

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"Broke a throttle cable Sat night during ROT. You guys being open on Sunday and having so many mechanics available was HUGE for me getting back home. I'd be stuck otherwise but was back on the road 1.5 hrs after being towed in. Fantastic service and very thankful for the Sunday hours. Breakfast while I waited. Service doesn't get better than that. VERY nice job."

By: howard gun barrel city, TX

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"FRANK,AND THE REST OF THE STAFF AT CTH MADE MY BIKE PURCHASE SECOND TO NONE. I TRAVELED 100+ MILES ONE WAY TO DO BUSINESS WITH THIS FAMILY AND WILL DO IT AGAIN WHEN I'M READY TO TRADE OR BUY. DON'T WASTE YOUR TIME OR MONEY ANYWHERE ELSE.THANKS TO ALL AT CTH,ESPECIALLY FRANK,ONE OF THE MOST COURTEOUS,KNOWLEDGEABLE SALESMAN I HAVE EVER DEALT WITH. THE STAFF AT CTH REALLY TREAT YOU LIKE FAMILY AND I'M GLAD TO BE APART OF IT. STEVE MOELLER P.O.BOX 428 FLATONIA,TX 78941"

By: STEVE FLATONIA, TX

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"I bought a 2010 FLHTCUSE5 in April 2011. Dealing with Pete via phone and e-mail was fantastic. Flew down to complete the sale and found the rest of the staff were terrific as well. An awesome experience! I wouldn' t hesitate to buy another bike from Central Texas H-D, or to recomend them to anyone looking to buy a bike."

By: Ray Edmonton, AB

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""FRANK AND THE REST OF THE STAFF @ CENTRAL TEXAS HARLEY MADE MY BIKE PURCHASE SECOND TO NONE!I TRAVELED 100+ MILES ONE WAY TO DO BUSINESS WITH THIS FAMILY.I WILL DO IT AGAIN WHEN I'M READY TO TRADE BUY,ETC. DON'T WASTE YOUR TIME OR MONEY ANYWHERE ELSE! THANKS TO ALL AT CENTRAL TEXAS HARLEY,ESPECIALLY FRANK YANEZ! WHEN THEY WELCOME YOU TO THE FAMILY ,THEY MEAN IT!!! "I'M "HOG WILD" ABOUT CENTRAL HARLEY DAVIDSON!""

By: STEVE FLATONIA, TX

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"I wanted to let you know about the great service provided by your service department. Joshua Ellard really helped me out in a jam. I was riding into Austin from out of town when my shift linkage broke. Joshua got me right in and got me back on the road in under an hour. Really great service. I was out the door for only 72 dollars. Great great service. Thanks!!!"

By: Anonymous

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"I have purchased two Harley davidson's from Central Texas Harley. Both Buying experiences were great. Easy deals, with no funny games, and straight forward pricing. I am very pleased with the whole buying process at your dealership, and I look forward to my next purchase."

By: David round rock, TX

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"Mike in the Parts department was so helpful trying to help me find parts for my 03 Buell Blast- I'll remember this caliber of service the next time I need parts. He was awesome! "

By: Anonymous Waxahachie, TX

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"I want to say that Pete, the internet sales rep, was awesome. I appreciate him and all he has done for me thus far. I anticipate more great service and continued relationship with Pete. Great guy!!!"

By: Lemont Killeen, TX

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"Thought I would drop you all a note on the outstanding visit I had today. Macky in service is "top notch" and took great care of me without overselling me. He was very informed and was great to work with. I also worked with Mike who looked up some parts for me and was very helpful. In addition I bought a jacket and was helped by a VERY nice lady that took the time for me to find what I needed. Great job to all. Thank you."

By: Grant Cedar Park, TX

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"Came in from Houston to stay with some friends who had purchased a Harley from Central Texas in the past. Looked at the 100th Anniversary VROD and loved it. Salesman, Steve Miller, was extremely helpful and patient. Best experience I've had at any dealership. The whole process went extremely smooth and was very pleasant. No games. It was cool out and Steve even loaned me his prized leather jacket for my ride back to the friend's house. Find that kind of hospitality anywhere else and I'll be shocked. Thanks a million guys. Will definitely be back in the future."

By: Steve Houston, TX

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"My wife and I purchased two 883 lows. The staff was very friendly. Matt, the salesman, was very helpful. I am extremely pleased with CTHD and would recommend them to anyone and have done so. Please keep it up. Live free ride hard, Billy Bob and DD "

By: Anonymous pflugerville, TX

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"I purchased my 2011 Fat Boy Lo the Tuesday before Thanksgiving after spending at least 12 hours with Steve learning about the different models. His years of experience and patience with a new biker went well above my expectations. Since purchasing the bike, I've had repairs done and the 1,000 mile maintenance. In both situations, Mackey and the service department took great care of me and my bike. I've also had the opportunity to interact with parts and motor clothes, and in every situation the experience has been outstanding. My experience with CTHD has made this purchase one of the best purchase decisions I've made in a long time. Thank you CTHD!"

By: Paul Lago Vista, TX

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"Been buying parts there for 3 1/2 years did 95" kit Ryan helped me get the right parts. with his help i got 93 HP ON THE DYNOTEST.hope yall appreciate him as much as me and my friends do."

By: Doug Georgetown, TX

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"Stopped in this morning to "kill some time" and look around the clothes and accessories departments. I didn't have anything specific in mind but I was greeted by your fantastic clothes sales person Cara Kokel. Never before have I been so warmly greeted at a Harley dealership. I was asked if I was looking for anything in-particular and after I responded what's new Carla began showing me was was new on the floor. Carla's knowledge of the products and engaging sales technique made we want to find something to purchase. I ended up purchasing a jacket and some gloves and she even sold me some lip balm (which you were pushing :-)) Anyway it was a great experience and I wanted to let you know what a great sales person you have in Carla. Regards, Mel Albiston"

By: MELVYN Parkland, FL

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"CTHD is tops in our book! You performed our 1,000 mile service in Fall 2008 and installed selected "must have" accessories at that time. In January 09 - you rented us 4 machines for a New Yorkers' Winter Break the day before our daughter's wedding - OUT STANDING!! You've just done the 15,000 mile service on our 08 Ultra, perfection again. We miss some of the staff that have moved on - Jean in Rentals & Cory in Service - but the current staff continue our great experience. Look forward to stopping in next year again on our vacation if possible. Blessings, Pastor Ed & Becky Berggren, Scotia, NY."

By: Pastor Ed Scotia, NY

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"Was traveling through stopped to see about replacing a set of highway pegs. Found a set and had them installed. While there found that I had an unsafe rear tire was able to have tire replaced. All of this was done without having a service appointment. The entire staff was great to work with they keep my wife and I informed as the work was being done. After all service work was done they even washed my bike before returning it to me. All I can say is Thank You CTHD and I will be back."

By: Red Big Lake, TX

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"I was in your city to attend a motor officer funeral of a fallen brother from Cedar Park Police Department on 08-25-2010 with another Lubbock motor officer. I am the motor supervisor and also in charge of the motorcycle maintenance program for our city and we ride only Harley Davidson police Roadkings so I have had extensive experience with Harley Davidson dealerships. We heard about Round Rock having a dealership and decided to buy our shirts there. We are so glad we did because Cara Kokel helped us and made us feel at home. We both decided she was the best employee we have ever encountered in any Harley dealership. She made us believe there really is a Harley family and plan on buying my next bike there because of her. Please keep her because she is one of the best things you have going for you. Thanks again for restoring our faith in the Harley family."

By: Terry Lubbock, TX

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" I purchased my Harley out of state and it is only 2.5 weeks old and had to bring it in to the service department. The problem is that the bike has lost power and turned off on two occasions so on my first visit the Tech could not locate any problems and within 3 days I was back due to the same problem. On this visit Joe (Service Manager) explained that the problem would be corrected. My status was that on Monday I was off to Iraq for 2 months at which point Joe stated that the bike would be fixed and stored in the dealership service department. Joe's quick response to take care of my problem was well above and beyond so that I could depart at ease. Though I am upset at the problem the bike has and I could not ride it a day prior to leaving I am very grateful and relieved that the problem will be fixed and I can just come home and pick it up at the dealership. If Joe had not offered this service my bike would have sat in my garage until my return so that it could be fixed. My sincere "Thanks" to Joe and Rene who will keep my abreast of the status of my bike. I purchased my 07 Roadking from this dealership but purchased my current 2010 Ultra Limited (which is in the shop) in New Mexico as I was riding in the area and did not wait to look in Roundrock."

By: santiago Roundrock, TX

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"I purchased my Ultra Classic about 30 days ago and Love It. But what i wanted to comment on is your Super Employees. John in Sales not only did a wonderful job on working with me on my selection but has still been following up with me on my satisfaction and helping with what ever i ask. Sara in Apperal Dept has work with us every time we walk in your store, and both greet us like family. Dont lose these Guys. Also had my first service done and these guys are nothing short of fantastic. Would never go any where else just because of these Guys and Girls. Thanks Steve"

By: Steve Elgin, TX

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"I have never been to a dealership that was so helpful. We drove down to CTHD on June 26, 2010 to check them out and I was met with the kindest and most upbeat staff ever. We returned again on June 29, 2010 and purchased a 2010 SuperGlide. My husband loves the bike already and with me not being a "Harley" fan. I can't wait til we do business again with CTHD. I already have my bike picked out. Buying your first Harley is a huge mile stone and needs to be a great relationship between perspective buyer and sales staff. This dealership has all of those qualities. Believe me I am not into gloating on dealers and have purchased several new cars/ trucks but this is a dealer we will continue to use no matter where we live in this country. We are moving to Virginia shortly and I am still planning on buying myself a bike in 2 years. I hope you all read this and spread the word. Take your buying to CTHD. "

By: Kimberly killeen, TX

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"Great support from the sales team. Thanks"

By: Charles Round Rock, TX

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"Just wanted to let the team know that I LOVE my new Superglide Custom. The experience was fantastic and in particular, Mitch Hollenbeck and Sara Bruggeman! Mitch was very patient, helpful and made the process easy for me. Sara was fantastic while fitting me for the helmet, etc and kept up the great customer service while I was waiting for paperwork, etc. Thanks again Mitch and Sara!"

By: David Austin, TX

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" I WOULD LIKE TO LET YOU KNOW WHAT A GREAT SERVICE DEPARTMENT YOU HAVE. THE SERVICES CONSULTANTS AND TECHS DO AN EXEMPLARY JOB.I WOULD LIKE TO THANK YOUR SERVICE MANAGER JOE CAMPONESCKI FOR HIS EXPERTISE TO HELP ME MAKE THE RIGHT CHOICES TO FIX MY BIKE. THANKS JB. "

By: john cedar park, TX

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"I want to Thank everyone at CTHD especially Joe and his team in the Service Dept including Pat & Rene and the techs that done the work on my bike for the services that were needed on my 09 FLHR, Great Job. Very Satisfied Customer Jim"

By: James Austin, TX

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"5 STAR right across the board. I wish every business operated the way these guys do. I found the 'personal touch' right from the Greeting :), Sales, Financing, Parts, Service and the fun and informative 'Drivers Edge class' I have Sold new and used vehicles in the past and we did not conduct business with the perfect combination of caring and professionalism that Andre and his staff do on a daily basis. Thank you all for making my purchase so comfortable and for welcoming me into your family. You have a customer for life, Andre "

By: Andre Round Rock, TX

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"Bought a new 2010 Electra Glide Ultra Classic 18 JAN 2010 from the awesome crew at Central Texas Harley Davidson. What more can a satisfied customer say other then the folks at CTSD in Round Rock know customer service and place it as there number one priority. If you are looking to buy the staff at CTHD will make your day. Many thanks to CTHD I will definitely be seeing you guys allot in the near future."

By: Harold Copperas Cove, TX

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"Saturday I stopped in to have cruise control installed, which was purchased at the time I closed on my new '09 Electra Glide, and to pick up fairing lowers I had ordered but was planning to install myself. I got to work with the Mackie, in service, and, Frank and Mike, in parts and accessories. When Mackie saw the mileage was near the 1,000 mile mark, he offered to put a second mechanic on the bike to install the cruise and complete the 1,000 mile service and still get it out by 12:30p. I was impressed! In fact, I asked if they would go ahead and install the lowers and he obliged. That all took place at 9am and at 12:45p my bike was ready to go, all washed, serviced, and with cruise and lowers installed. Another pleasent experience dealing with Central Texas Harley. Many Thanks!!!"

By: Greg Waco, TX

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"I just purchased a new '09 Electra Glide over the phone. I quickly came to appreciated the effort Randy and Shane put into "closing the deal". After a brief round of negotiations to determine the "bottom dollar" I was pleasently surprised at the low price. And it was an OTD price! They did not insist on adding extra fees like many of the other HD dealers do at the closing...setup, freight, extended warranty, etc. When I asked for an explanation of the confusing subtotals and fees the HD software computes and writes on the closing printout, Robert and Jarred patiently explained and made sure the deal stayed as we had agreed. Amazing!!! These guys get it! They understand that sales volume is more important than letting unrealistic profit margins turn away prospects. I haven't found this at any other HD dealer and I have tried other in DFW, Austin, Waco, and El Paso. Many thanks to Bill and Rick for allowing several test rides on pre-owned bikes so I could decide which model to buy."

By: Greg Waco, TX

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"HI, I drop into HD stores, when i can, wherever i happen to be, and today I was in the Round Rock area and stopped in your store. I talked with Mike Vaughn who took his time, searched and looked for some screws i was looking for on my 81 1000 sportster. He took his time and answered many questions as completely as he could. I appreciated his time and attention greatly in my search for accessories. None that you had, no big deal on that. But i was impressed by his attitude and assistance. Equally so was the attention and time to assist me in just looking at gloves, by Edie Johnson. She was pleasant and helpful in reviewing and discussing glove types and prices. Both individuals were more helpful than most other HD stores I have visited in other Texas areas, and I just wanted to let you know that these two individuals provided me with customer satisfaction, even though I didn't buy anything. They greatly added to my experience and visit. Thanks Pat "

By: Pat Grapevine, TX

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"Hi- I just completed your Riders Edge class. My riding coaches were Sherry Franks and Bob Woods. I have to tell you they were GREAT coaches. They helped me achieve a life long goal of mine to own and operate my own bike before my 50th birthday. They both had such patience and enthusiam. They were so very helpful. They both knew exactly what to tell us to do without making us feel intimidated. I am so thankful they were our coaches. I got my license today and I am looking so forward to practicing everything that was taught to us by Sherry and Bob on my OWN bike. To anyone that has wanted to learn to ride but was afriad too or felt intimidated to try it. HARLEY DAVIDSON'S RIDERS EDGE CLASS IS THE ONE TO TAKE !! Thank you so very very much!!!"

By: Anonymous Pflugerville, TX

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"Andre: We just wanted to let you know your service department is top notch. It really doesn't matter who is helping, you get the same level of outstanding service. It's AWESOME. I do however want to recognize Kris and Todd today. I managed to spit out a baffle on my way home yesterday that made my group ride a nightmare today. I brought her in thinking I had lost my mind since the sudden change was baffling (no pun intended, really) but they took excellent care of me and found a couple of things I didn't know about and fixed those too - keeping me safe on the road:) I got her back better than new. You guys really rock! THANK YOU!!!"

By: LM Austin, TX

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"Professionalism, true customer service, and pride in ones workmanship exemplifies CTHD - Round Rock. Briefly, I was involved in an accident on 5 July causing significant damage to my bike preliminary to leaving for a trip to Sturgis on 24 July planned for a year. In a high state of anxiety I contacted Hance Smith, and he communicated my situation with Joe Camponescki, CTHD Service Mgr.. Joe's service team made the "impossible" occur.....my bike was totally repaired by 23 July and I made it to Sturgis. This kind of service doesn't just happen without a service commitment to "doing what's right for their customer." Joe and Rene communicated with me consistently and never conveyed I was "bothering them" when I asked for updates on my bikes repair progress. My obvious anxiety was alleviated because Joe's service team delivered on their promise to "get'er done" in time for my Sturgis trip! Hance, Joe, and Rene the words THANK YOU just don't seem adequate to express my sincere appreciation for going ABOVE and BEYOND to make my Sturgis vacation happen! Arden Round Rock "

By: Arden Round Rock, VT

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"On June 11th I bought my first Harley, a 2009 Street Glide. It's the best ride I've ever had in 35 years. Your dealership helped to make it happen and I want to give my thanks. I got a GREAT deal from GREAT people!! Hope to see you soon."

By: Sam Bloomington, TX

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"Joe, Rene and the guys in Service are all top notch. I recently had an unusual problem with one of my tires, and they submitted the warranty claim on my behalf to get me a replacement at a pro-rated price. I have brought my bike in multiple times, and it's alwayw ready when they say it will be, and they stand behind their work. "

By: Anonymous Pflugerville, TX

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" "

By: Brian Cedar Park, TX

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"In today's world people are very inclined to write or call when they have had a less then good experience. I am writing today to share my good experience with the service department at CTH. From the moment I walked into the service area, I was greeted in a professional and friendly manner. From Renee behind the counter, to Joe Camponescki the service manager, I was treated fairly and professionally. The work was done correctly and ahead of the initial time frame I was promised. As I travel on my Harley, you can be sure I will promote CTH as the place to trade - whether it be to buy a new Harley or for service work - CTH is the place to do business. You have one very happy customer. Thanks to Joe and his staff."

By: Stephen Austin, TX

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"I had my Ultra in for a 10k service. I also needed a rear tire and new brakes. I am totally impressed by how well the bike performs since the service. I have never been more satisfied with any HD sevice department work."

By: Dale Pflugerville, TX

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"I purchased a Heritage Softail Classic and was very pleased with the entire process. The salesman was top notch and very patient with a first time Harley buyer. I got the bike that I wanted at a fair price without the trouble normally associated with such a purchase. Thanks for a very enjoyable experience."

By: Jim Austin, TX

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By: Rolfe lakeway, TX

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" I just wanted to say thanks for saving my/our vacation. I had replaced some parts on my bike before a vacation that my wife some friends and I were taking. We were heading to the Hill Country when I discovered a oil leak on my new to me 03 Ultra Classic, we made it to Roundrock at the end of our first day and was very pleased to see you stayed open to 7:00pm. I explained my problem to your Service Advisor Renee (I hope I spelled it right) and he told me to bring it back in the morning. I got it back when you opened and they brought it right in and had me going in a couple of hours. I was able to enjoy the rest of my trip and my friends probally enjoyed me being happ also. I have read about things like this happening to others but I never thought it would happen to me. If I ever have another problem while riding I hope I'm close to your dealership. Oh yes, buy Orginal Harley Parts. thanks again David Willett"

By: David DeRidder, LA

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"I would like to take a moment to express how satisfied we are with the service and ethics of the team of Central Texas Harley. I recently purchased a new Harley and the process was hassle free, rather friendly and informative. After the purchase, I returned to the store for various different reasons, and my concerns were met with professional and positive attitude. I definitely feel comfortable in the store and will continue to go back. Today I�d like to call attention to a few specific individuals who�ve helped me the most. Their names are: Jarod, Greg, Mackey, Bill, and Andrew Fisher. Please pass on the appreciation and recognition on to them, they deserve it. Very pleased Customer, Luis & Jennifer Alfaro "

By: Luis & Jennifer Round Rock, VT

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By: Luis & Jennifer Round Rock, VT

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By: Luis & Jennifer Round Rock, VT

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"Thanks to This Texas Harley Dealership! I was on the way to see my daughter who was in the hospital. i had come from houston and found I had an oil leak from my new oil cooler (gasket). This was late Friday afternoon. I spoke to Ralph who got me right in to service. The parts guys sold me the gasket out of a new Oil Cooler kit! These guys had me on the way,job done right in less than 2 hours! If you guys are ever in Texas, this shop is first class in my book! Thanks Ralph, and Central Texas Harley Davidson!"

By: Wallace huffman, TX

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"I have been riding motorcycles most of my life.And having around 55 motorcyles i have had a chance to deal with my share of service dept's. I resently purchased a 2009 serg that had cosmetic issues that i brought up to ralph in the service dept he was more than willing to pass the issues on to joe and pat who then got in the touch with the motor company and was able to get the problem's taken care of .I would like to say thank's to all the service guy's that had a hand in getting these issues repaired. THANK'S AGAIN"

By: phil austin, TX

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"Round Rock Central Texas Harley Service Center, I just wanted to say thanks for the great service you recently provided for my 5K service. Though I think I keep my bike clean, I wasn't expecting your team to show me up by making it look even better. Service is very important to me....your team excels! In fact, every portion of the experience has been good. We bought two bikes from Sue last year.....and from there forward, no complaints. Thanks"

By: Richard Round Rock, TX

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"WELL WE TRIED TO BUY LOCAL BUT BOTH OF OUR LOCAL DEALERSHIPS WOULD NOT WORK WITH US AND THATS WHERE MY 07 SOFT TAIL WAS BOUGHT SO WE SHOPPED AROUND AND WENT TO ROUND ROCK THEY SAID THE CRAZIEST THING WHEN WE WALKED IN HELLO HOW ARE YA? AND THEN WE MET SUE REYNOLDS SALES CONSULTANT THATS SUE REYNOLDS SALES CONSULTANT SHE PUT A PRICE TOGETHER WE LIKED AND THEN WE TALKED TO BRAD HE LOOKED AT MY 07 SOFT TAIL HE GAVE ME GREAT TRADE IN THEN THEY SENT ME TO KIM IN F&I KIM DID A BANG UP JOB I SPENT BETTER PART OF A MONTH TO BUY AT OUR LOCAL DEALERSHIP A MONTH SUE REYNOLDS SALES CONSULTANT/BRAD AND KIM MADE IT HAPPEN IN 1 1/2 HOURS IT HAD TO GO IN THE BACK TO HAVE GOODIES PUT ON ALSO THATS SERVICE I RODE HOME ON MY 09 STREET GLIDE 1 1/2 HOURS START TO FINISH THIS DEALERSHIPS SELLS BIKES SO IF YOUR IN THE MARKET FOR A BIKE THIS IS YOUR ONE STOP STORE THANKS SUE/BRAD/KIM "

By: CHIP/STARLA BELTON, TX

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"everyone was excelent. "

By: scott leander, TX

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"Recently wrecked my bike right outside of the dealer (UPS package incident). I walked back to the dealership, told the receptionist that I needed to get my bike back up there for repair work. I was then taken back to the Service dept, where they informed me of the situation with UPS and their packages. They went above and beyond the call of any service dept I've ever experienced. They not only gave me the number to call UPS, they let me use their phone, brought my bike back to the shop, took pictures, and stored the merchandise I ran over. The next day they also called UPS verfiying my story, and had them come and see the damage etc. They even went as far as calling the UPS's insurance to help speed along the process, they backed me up every step of the way. They never pressured me to try to get the insurance to ante up, and went over everything they were doing to the bike before and during work. All said and done, I got my bike back better looking than before the wreck, to say the least, and with no money out of pocket. They could have just sat around waiting for the insurance check, or hounded me about it, they didn't have to tell me anything about the UPS package and let me call my own insurance, but they didn't and I'm grateful. For something that bad to have happened, it couldn't have happened closer to a better service deptartment."

By: Arron Cedar Park, TX

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"In this day and time of the decline of customer service, it is rare when you encounter a sales person that actual provides it. So with that being said, I find myself compelled to voice my praise for such a person. Who is this sales person that has caused me to take the time to sing her praises, well that person is none other than JAMIE WISE. Since I been going to the RR location, Jamie has always always always gone out of her way to make sure that I am taken care of and made the experience pleasure. She has always shown great product knowledge, a desire to make the customer happy and willing to take the time necessary to spend with the customer. When we shop there, Jamie makes us seem like we are the only customers in the store. Please accept this as my highest praise for Jamie and her dedication to customer service and representing Central Texas Harley Davidson as a company where the customer comes first. Her performance has made me a loyal customer to both CTHD and to her."

By: jack Hutto, TX

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"service is great...i like the riders buck program and the sales you have, also that parts people know the parts and own and ride bikes. "

By: troy cedar park, TX

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"Comments?? Comments!!!! Where does one start? I stopped by to see if the dealer still had the Screaming Eagle CVO Harley came out with this year. To my good fortune, I got to meet one of the sweetest ladies I have had the occasion to meet in a long time. I am talking about none other than Sue Reynolds. While talking, I simply asked her if there was a way to estimate what might be allowed on a 2006 Heritage Classic, should I be interested in buying an Ultra Glide, without me actually having the bike with me. She said she was sure they could do a "sight unseen," estimate. After talking with Sue, I was introduced to the Sales Manager, Ed. Folks, I was given at least $1500 more for my bike by Ed, than I was even offered at other locations and before I knew it, I was the proud owner of a 2009 Ultra Classic. The story doesn't stop here, though. They wanted to deliver it for me and then pick my old bike up, but being stubborn as I am, I told them I would rike me old bike in and pick up the new one. Arrived at the dealership about 10:20A. Spoke with Sue and a couple of people in service (sorry, the only one I remember was Joe, but they were all very easy to talk to and super nice. I inquired about the amount of time it would take to convert my 96 to a 103. I was told they like to have the bike for a couple of days, but the actual work took around 8.5 hours. Being impatient as I am, I then commented, "Well, I suppose getting it done today, would be out of the question?" Shouldn't have opened my mouth. Not only did Joe say the could do, they could start on it immediately. So, now I am not only the proud owner of a 2009 Ultra Classic, I am the proud owner of a 2009 Ultra Classic, with a 103 engine. The dealership, at this time of year, closes at 6:00P. We did not leave the store until sometime after 7:00P, and everyone was still there with me and all them were apologizing about how long it was taking and how sorry they were I was having to wait. I kept trying to tell them it was my fault they were there, not their fault I was there. If customer service means anything, anywhere, it is at Cental Texas Harley Davidson, in Round Rock, TX. By the way, Kim Smith, in finance/documents, was a keeper, too. The professional's professional. Even knows exactly how to add and subtract. What a blessing!! Folks I can not think of a more pleasant transaction to have completed anytime in the recent past, than this one. If you are thinking about buying and/or trading, PLEASE go by and ask for Sue Reynolds. She'll treat you right!!!"

By: MackR Killeen, TX

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"I want to give thanks to Kimberly Smith. She is the personification of professionalism. She is always professional with the hospitality that breeds return customers. Keep up the good work Kim. You truly set the standards for members to follow."

By: Rodney Killeen, TX

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"My riding experience had always been as a passenger, and I decided it was time to learn. I took the all Women Riders Edge Class with Jean and Sheri. They were wonderful... patient, encouraging, yet excellent about teaching us correct skills and safety. I passed the class on November 23rd and got my license on December 1st. I went in to see Jean on the 2nd and rented a bike for the day and took a beautiful ride up to Marble Falls. Shortly after I returned the bike, I got a call from Ric at the Austin store telling me that he had a Heritage that he thought I might like. Took it for a test ride on the 5th and fell in love with it! When I picked it up to take it home, I had to ride up to Round Rock to show it to Jean... the encouragement that I received from her and EVERYONE that I have worked with at both stores gave me the courage to get out on the road and truly feel the excitement of riding for myself. Thanks to all for helping me take this opportunity to ride!"

By: Joi Austin, TX

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"I just have to share the wonderful experience I've had with this dealership. Not to long ago, I went searching for a motorcycle to buy for my mom;shes ALWAYS wanted one. So,I filled out the online financing app. and by the next day I received a phone call from a John Adler. He told me that the store off of BrakerLn didn't have any V-rods, but that a new store in round rock had opened and they had a night rod special still in the crate. He invited me to go pick it up, and said I could enjoy the festivities of the grand opening while I waited for the bike to be built,paperwork,etc. I was so overjoyed that I hung up and drove the 2 hrs. up from San Antonio. When I arrived, I was taken care of very well, even with all the people that were everywhere, I was never forgotten about and that made me feel important. I drove home with the bike, insurance coverage, and a smile on my face. And nothing could replace the memory of the look on my mom's face; she loved the bike. It seemed perfect,but since she wasn't there when I bought it, she didn't get fitted on it. I guess I underestimated how short she really is... so we went around to local HD dealers in San Antonio to see if we could get fitted, but they all made it seem like this was impossible. So, determined not to give up, because my mom already had, I decided to contact Round Rock to see what they could do. I got a hold of Hance, who suggested to put a reach seat on it and start from there. He even had a driver come pick up the bike. Since my mom is a nurse it was very hard for her to get up there and when we did it turned out that Hance had some bad luck that morning and didn't make it in. because of this the bike hadn't been touched. My mom was mad, I guess because she had already lost hope. But then, Joe, the service manager, stepped in and in the wink of an eye he had that reach seat put on there. When my mom got on to try it out, there was a noticeable improvement, but Joe realized that she would also need new handle bars as well. He told her that he would find aftermarket bars, order a couple, try them on, and then he would have her come back. Well, when we got back there Joe had the bike set up, my mom sat on it and the new bars were perfect. Joe is good at his job, for two reasons, the first because having only seeing her once, he got it right and second shes picky as all hell and he managed to not disappoint with the style he choose. The mechanic, Scott, adjusted her levers for her and took his time to answer her questions. After everything, I could not be any happier with everything this team, and I do stress team, has done for us. They seem to really love their jobs and the company, because they proved that Harley, like their motorcycles are susceptible, reliable, and hard working. When I buy a bike of my own, I will be more than happy to drive out of town, in order to see these people again. "

By: Gina San Antonio, TX

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"I am amazed at the degree of outstanding service I have received and I have not even stepped foot into the door yet! I had sent a basic email requesting information regarding a gift card for my husband for Christmas. I was thinking about getting him a tune up for his '87 Sportster, but had no clue where to start and what would be included. I received an email from Pat Muriel in the Service Dept. outlining my options and the projected cost of each. I couldn't believe how much information I received by such a simple question. It was fabulous! Based on the info Pat provided, I ended up spending more money than I had anticipated, and yet, I feel good about it! Pat worked with me via email and snail mail and I was able to obtain a gift card in a few short days without having to even get into my car. Pat even went so far as to deliver the gift card to my house because she lived only a few streets away! It can't get any better than that! I am truly excited to give my husband this gift card for Christmas and I owe it all to CTHD. I can only imagine how great his bike will look like once we take it in for service. THANK YOU!"

By: Jessica Leander, TX

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"RECENTLY MOVED FROM OREGON WHERE I HAVE LIVED AND RODE ALL OF MY LIFE AND JUST WANTED TO SAY THE SERVICE THAT I RECIEVED FROM YOUR TECH BRENT IRISH WAS THE BEST I HAVE FOUND AND BEING A CONSISTENT YEARLY TRAVELER HAVE VISITED MANY DEALERSHIPS ACROSS THE U.S.. KEEP UP THE GOOD WORK."

By: Anonymous

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"I was just stopping in for a t-shirt, after all that is what you do when you ride in new territory. While I was waiting for my wife and friends to finish shopping, I was admiring the Ultra Classics when I was approached by the sales manager. He eagerly told me he could help me ride it away, I said no way I just bought my Road King in June (4 months earlier, I loved my Road King but wished I had considered the Ultra. He made me the deal of a lifetime basically over the phone while I ate lunch with with my friends as we began to continue our ride. I ended up coming straight back to the dealership and rode off on my new Ultra in less than two hours. That was the HARLEY BUYING EXPERIENCE that I missed when I purchased my Road King. I can not say enough about the sales mgr , Gino, or Kimberly Smith. You are all great! p.s. - I still do not know how you did it, but I enjoyed my ride home. I will be back to see you next trip to the Hill Country. Kris Jones "

By: Kris Spring, TX

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"I have been very pleased with the treatment I have recieved.This is the second motorcyle we have purchaced at this dealership. They have gone out of there way to make sure I get first rate treament. from my sales person Chris,to all the guys in service and parts."

By: Shann Round Rock, TX

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"My experience with your dealership was great! First class starting with the greetings at the front desk and the help from my salesman. When I told him that I wanted to purchase a 2008 Buell Ulysses XB12XT, he stayed with me all through the buying process. All the different departments we went through to get this purchase done were very friendly and knowledgeable. Actually made the purchase enjoyable. I left that afternoon riding my new Buell home. Would I recommend you all to my friends and family? Hell yes! "

By: Dwain Killeen/Fort Hood, TX

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"We were in town for the 2008 ROT Rally. Just came by for a t-shirt and left with lots more! We were on Matt's (my husband) Heritage Classic for the weekend. Actually we just came by for some AC :) because we had been at the rally all morning. We had already bought our t-shirts and was on the way out the door when we walked by the Anniversary Edition Screaming Eagle Ultra Glide. Then up walked your employee Hance Smith. That guy has more HD knowledge than anyone I've ever met!!! The more he talked, the more I was convinced that this was our future bike... With the terrific finance help from Kim Smith the future was only a couple weeks away! We traded my bike that was left at home (2008 Anniversary 1200 Sportster) during the ROT Rally. Of course the several hundred miles away that we were from home and all the extra's that were ordered/installed made the "D" day very exciting! You guys are the best!!! Everyone at the dealership that we came into contact with was terrific! Please teach the other dealerships your level of customer satisfication. No one has ever been so pleasant to work a deal with. Twenty-two years ago I promised my husband that if he would wait until the kids were grown then he could buy whatever bike he wanted, no prob. After having completed the first 1000 miles we both agree the wait was well worth it and so much more. Many "THANKS" to your team!!!"

By: Matt & Pat Calera, OK

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"I really did not intend to buy a motorcyle Saturday....well, Anglee changed that in short order. She made the whole experience fun!!!! Kim, my finance guru, was equally wonderful. I went from a chopper to an Electra Glide and have but one question: why didn't someone make me do this years ago!!! I LOVE MY NEW BIKE."

By: Bruce Austin, TX

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"Dear Team - I'm writing from Singapore and a friend of mine just brought a helmet to singapore - from your shop - Thanks a lot to Jamie Wise (pronounced the same as my family name Weiss ( german ) - great service - Jamie offered i i need something here in Singapore - she could mail - GREAT SERVICE - THANKS A LOT "

By: Ernst Singapore

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"I came into the dealeship on Friday, 5/11, and was immediately welcomed by several employees. Sue Reynolds was the salesperson I felt most comfortable with and I cannot describe how informative and helpful she was to me. I was ready to trade in my 2005 Sportser 883 and thought I wanted a Softail Custom. Once I told Sue what I was looking for, she was very helpful in explaining all of the current Harley cycles to me and helped me to decide that the Heritage Classic was probably the best choice for my riding needs. I then spent the next day checking out ever dealership between, Caliente in San Antonio to the Waco Dealership. I found the bike I wanted at Alamo Harley but wanted the experience and knowledge of Sue to complete the deal. Central Texas Harley of Round Rock and Sue made it happen by initiating a dealer trade and getting the bike I wanted to their dealership. They worked to get me the deal I was comfortable with. I cannot express how impressed I am with Sue Reynolds and Central Texas Harley Davidson of Round Rock! You have made a lifelong customer that will HIGHLY recommend the dealership to anyone wanting to purchase a Harley!"

By: Cheryl Cedar Park, TX

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"Just had a new rear tire replaced and asked you to check recurring front brake issue, Both were completed in less than 24 hours and the bike was returned cleaned up immaculately. In addition, while on the lift, your tech noticed my kickstand had a popping noise when extended. I have had 3 other dealers look at this and none could repair it. He fixed it free of charge. Service like this is what will keep me coming back!"

By: Randy Pflugerville, TX

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"What a wonderful experience! We went in to look and took a 2008 Electa Glide Ultra home. Everyone was wonderful!"

By: gary round rock, TX

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"i entered your dealership for the first time on march 11 '08.Every employee we walked by or talked to all seemed to have more than enough time to spend with us answering questions or helping us with whatever we were looking for. From the employee that held the door open for us ,as we walked in to every employee that offered their assistance,they all made us feel at home!I chose another dealership when buying my first Harley-Davidson,only because of location. I regret that now.Keep up the great work , and you will always have my family and i as customers. Thank you, David Archuleta"

By: david del valle, TX

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"This is our first Harley! And what a pleasure it is to ride. The staff at central texas harley was fantastic! Ed, Derrick and Sue our sales person was awesome. We love our bike and all that goes along with it. Thanks to you all for working with us and helping us get the bike that we wanted. See you on the next ride!"

By: LaTisha Hutto, TX

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By: Leon Liberty Hill, TX

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"Once again Hance and the folks at CTHD took great care of me. Everytime I am in Town I go by for a visit and the treat me like a true friend. Special Kudos to Jamie. She keeps in touch and is always there for me when I need anything. Can not wait to stop by and see the new store on my next trip. You guys could teach the other HD dealerships a thing or two about True Customer Service. Thanks Again, See you soon. "

By: Big Jon Iowa Park, TX

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"Ipurchased my first harley with central texas harley in august 07.It was a great feeling to have my own harley without renting one. The Heritage Softail Classic is the best i every rode. I work alot and dont get to ride as much as i would like. Its good to know i can go to the garage anytime and its ready to go. Thanks Central Texas for the dream ride of a lifetime."

By: Jay horseshoe bay, TX

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"Great to deal with, cool customer service, and sales department"

By: JOHN TAYLOR, TX

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"I am a Finance Manager of a Ford Linc Merc dealership. Our dealership prides ourselves as being the best with a trend setting Business Developement Center, a first in dealership design, and owner retention. I must say that I was able to take back some tips from your dealership after my purchase of a new Harley Wide Glide today. Tolbert was very helpful in selection and presentation, Megans helpfulness in helmet fitting, G Bobs accessories, Kimberly's speedy delivery, down to Hances compassionate Delivery. Thanks for the experience! Sincerely, Butch and Sarah Goff. "

By: Frederick L Meadowlakes, TX

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"From the very first day I walked into your dealership, I was greeted by two sales people. I ended up speaking to John A and found someone that had a common intrest with cycling/mountain biking. My second trip to your store I was welcomed by several of your sales people and was surprised me the most is that they already knew me! My thrid trip to your store and just about everyone made me feel welcomed and comfortable... which made my mind up and and that was the day I purchased my bike. That night I registered myself in your rider's edge class on line. I then recieved a call from the dealership confirming my registration, and I asked to move to a early class. Very surprised, I recieved several calls always keeping me updated if I was able to move in to a class. This weekend I was able to do my Rider's Edge Class, and let me tell you! It was more than what I expected! Great class and instructors leading the way! Most of all the commitment your dealership has offered me. I asked Denny if I could use my gift card from the class for additional bike accessories... like a windshield for the bike of my dreams? And everyone at the your dealership went about and beyond to take care of me! Thank you for providing Great Service, Great Class, and most of all True People who knows what it takes to make DREAMS COME TRUE! "

By: Andrea austin, TX

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"Yesterday was a very important day for me.Me and the family drove down to Central TX H-D in Austin to look around. I found the bike that I knew I had to have. A 2002 Heritage softail classic.After the done was complete the dealership anounced that I had just returned from iraq and had just bought my first Harley.Me and one of my 3 year old triplet sons Ben rang a big brass bell.It was a great day.Since I had only expected to look at bikes I was not properly geared up,shorts and a t-shirt(Its hot here in Texas) I got a loner helmet and was on the road back to Fort Hood from Austin.It was a great run.I received my own brand from the hot pipes so I have officialy bonded with my bike,I think I left some skin on the pipes,haha.The bike is happily sitting in my garage, All night long ,every couple of hours I go check on it.I sit on sit and say your mine,baby !!!!This is a dream come true,I have waited 20 years to make it happen."

By: Till Fort Hood, TX

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"I'm a Harley owner for the first time last May 07. The sales dept was top notch, they made my experience of buying my first bike incredible. I will recommend CTHD to anyone and everyone I meet interested in buying a Harley. Kudos to everyone there, sales, service, accessories, and clothing. I appreciated everyone I came into contact with."

By: Darryl Spicewood, TX

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"Friday, 6/29/07, myself and a couple of riding buddies were in Austin from Houston for first leg of quick weekend trip and as we Harley riders do, always find a local dealership to browse around. Spent a little time doing so and left for afternoon refreshment. After leaving, I noticed engine and battery light had came on my 06 Streetglide. I left the fellows and immediately returned to have it checked out. The service department guys took me right in. Turns out my voltage regulator had gone out. It was replaced and i was back on my way. The last thing I wanted was to be stranded and I commend the service department staff for their service and rate it to be top notch. This experience was a first for me being that I've only been riding since last May. I left there with the confidence that there would be no more problems and take my hat off to you guys for making it possible for the remainder my trip a success. "

By: Kevin Houston, TX

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"I purchased a obsolete helmet that I looked all over the country for and Central Texas Harley had it! Not only did they have it, Edie was tremendously helpful and friendly. I thank you very much. I might have to ride to Texas to get my 15000 mile service!"

By: Lev East Haven, CT

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"Lauren was incredibly patient while my wife and I took our time to make up our minds. I have already recommended Lauren to all of my friends that ask about my bike. It was definitely worth the drive for me to go to CTHD. I've owned several Harley's in my life, if I've learned anything throughout all of my interctions with dealers, it's that you can get the same price anywhere, but you can't get the same treatment. At CTHD, you are immediately welcomed into the family. That goes a long way in my book. Lauren is incredible and Kimberly was a pleasure to deal with. Thanks again guys! See you soon."

By: David Temple, TX

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"My total experience was not only comfortable, but it was also fun. Personality makes a big difference! These people WANT to sell you a bike & make every effort to get it done. No attitudes! Thank you Dennis, Brad, Ed, Derek, Hance & everyone we came in contact with. You guys rock!!"

By: Wendy Eddy, TX

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"I can not say enough about how good these people are. They went above and beyond to get me on a 06 Sportster 883C. I will never go anywhere else for any purchase wether that be parts, accessories, clothes, or even another bike. Lauren and Kimberly are amazing and will do what they can to get you riding. "

By: Anonymous San Saba, TX

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"Re: Hot Chocolate and Cookies Ride Christy and Scott, Thank you for supporting Jean Mishler in her efforts. I had such a wonderful time! This was my first big group ride, and it was wonderful to feel the support and encouragement from my dealership. I purchased my Harley from CTHD about this time last year. Since I am a full time partner, mother and architect, I don't always get to ride as much as I like. What you sponsored was wonderful. It gave me an opportunity to get together with fellow riders in a friendly and safe environment, make new friends and become a better rider. With a small child, long weekend rides and rally's are fun, but not something that we can participate in very often. Riding weather for some is Tball, soccer and football weather to us moms. It's sometimes hard for moms to participate with independent clubs, as they often require a greater social or riding schedule than we can commit too with small children. For me, The Cookies and Hot Chocolate ride was perfect, and I hope to see more of these types of rides in the future!"

By: Cindy Austiin, TX

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"My wife and I would recommend your dealership to anyone looking to purchase a new or used bike. Roland was extremely friendly and well as the rest of the staff. Keep up the good work. John & Kathy Ansley Buffalo, TX"

By: John Buffalo, TX

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"I just have to thank you again Luis and Derek for going the extra mile in our recent purchase of our new bike. I cannot express my gratitude to you Luis, for all that you did to assist us in getting this bike. I know that without God, it would not have he led us to you guys... You have allowed my Soldier For Jesus, to ride, and serve the lord which is what he lives for, and it allows me not to be worried and wondering has he made it or not while out on a run. It is a beautiful bike, and Thank you once again... God Bless. Vickie "

By: Vickie Austin, TX

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"Recently bought a '06 Softail Standard from Roland. It was a great experience and would recommend Roland and the dealership to anyone."

By: Desiree Round Rock, TX

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By: Robert The Hills, TX

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"Purchased a new 2006 FLHX (31 miles on it) and had a very pleasant experience. While I was in the works of financing, the sales person pointed out some deep scratches on the front fender as well as both bags. Central Texas immediately ordered all three components. I was shocked. If this had been a car, the dealership would have let me drive off and claim they had no clue. I purchased some accessories and brought them back for an exchange and the parts person was awesome. Swapped them out in minutes and I was on my way. Not only am I a proud Harly owner of one of the most sought after bikes but a proud "regular" customer of Central Texas Harley. "

By: Joshua Hutto, TX

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"Best Service Team (skills, attitude and communications) I have experienced in my 6 moves (4 states, 6 cities). "

By: Scott Austin, TX

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"every bike i buy from now on will be purchased from u guys!"

By: kenneth springtown, TX

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"Have bought both my Harley's from CTHD and have not had problems with the good folks there. My 07 Sreet Glide is a joy to ride and I know I will have excellant service for it should the need arise. Many Thanks to the fine folks at CTHD."

By: Jim Taylor, TX

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"I have never been treated better by any group of people that I've done business with in my life! These people took me in like I had been part of the family for years, and when I left I really felt like I had joined a "family". They catered to my every need, introduced me to the whole grew, it was awesome! I will recommend Central Texas Harley Davidson to everyone I know who is interested in a bike. They're awesome!"

By: Joe Round Rock, TX

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"Hance and his wife Kim are an awesome team. I have purchased two bikes from the dealership so far, and they sold me both of them. A Knowledgable, friendly, courteous and very outgoing couple. They worked with me both times to ensure that I got the best service, and deal for my money. We appreciate this more than you'll ever know. I have told them both that I will ride from killeen to austin for anything that needs to be done or bought for my bike, and I mean it. I recommend your dealership to anyone that asks me about bikes... period. I have a dealership four miles from my home... I prefer yours! Thanks for an awesome experience guys, and I'll be seeing you soon! SGT Joel E. Welsh. US Army, Ft Hood TX."

By: Joel & Tori Killeen, TX

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"My first Harley purchase was akin to being adopted by a whole new family. I was up to the last minute torn between that other "Big Touring" bike manufacturer and actually walked back and forth from one dealer to the other. My wife and I discussed all the options and items and the big sales point was the Sales staff, the concern for my purchasing the right bike, and the feeling of Family. Dan went way above and beyond in his explanation of the various models of touring bikes available and the attributes of each. This was in enough detail and yet english speak, that my non-mechanically inclined wife commented on how much she understood. When all was said and done, in that other place, all I had was a color option. The sales staff over there was less than knowledgeable, and more concerned with a commission. Dan, I still need to come by and see you for an item we discussed, but believe me I'll be in there often, if for no other reason than to visit... Great Product, Great Store and most importantly, a Fantastic Staff. Remember, I drove past a Harley Dealer to make it to Central Texas Harley...and would certainly do it again ...."

By: Robert Kyle, , TX

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"john, ed, and brad listened,and helped me select my first harley. Kimberly was great in finance. Thanks to the whole crew at CTHD. "

By: Andy Cedar Park, TX

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"This was my first experience with getting a Harley, something I have thought about for a long time. Randy was an awesome sales person and gave me more options to go about with the purchase. He made it happen and I am totally satisfied. Edie in the apparel was great in just talking about the "Harley Experience". She made me feel like I was part of the family and hadn't even made the decision to make the purchase. Riding home was a great experience. "

By: Randy Killeen, TX

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By: Michael Leander, TX

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"Central HD is all about customer service and satisfaction the are very pleasant to deal with and always helpful"

By: kelvin austin, TX

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"I bought my 03 Dyna Low Rider about 4 Days ago I had ridden it twice and had a little problem with the back tire. I called and talk to Frank the next day and said I had a big ride coming up on Sunday. They were great they came and picked up the bike fixed the problem and I just got it back in time for my ride tomorrow morning "THANKS GUY'S" 120% SATISIFIED."

By: Robert Leander, TX

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"The guys and gals here are totally awesome. They have treated me like gold in person, on the phone and through email. They may be 300 miles from me, but they will get all of my business. If I am not in Austin at the time all I have to do is pick up the phone, or send an email, and all of my needs are answered. When in need of my next bike, it will come from Central Texas HD. Thanks Hance, Rick, Jamie and Julie."

By: Big Jon Iowa Park, TX

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"What a great experience. I sent out e-mail's to six (6)surrounding HD Dealers and Dan Payne with your Dealership was the only response I received. He called me the very next morning asking about what I was looking for in the way of a new ride. I explained what I wanted and he immediately took the lead and began looking for this new bike. I literally drove over 230 miles to your dealership and bought this new bike. Your total dealership was extremely friendly to my wife and I. G. Bob graciously excepted the money once the transaction was turned over to him and then what can I say about Hance. What a closer. He went through everything in detail. In closing Dan and Hance you both made this experience one that I will remember. Thank you - Bob Hendricks Brackettville, Texas "

By: Robert Brackettville, TX

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"This is my first Harley and Tom in sales was very friendly and helpful, kept us inform during the process. I am looking forward in a long relationship together"

By: BILLY (RUSTY) GEORGETOWN, TX

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"This is my first Harley and Tom in sales was very friendly and helpful, kept us inform during the process. I am looking forward in a long relationship together"

By: BILLY (RUSTY) GEORGETOWN, TX

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"I purchased three bikes from CTHD and I never felt more like a family member from any company. These people at CTHD are the best. They never forget who you are and how important you are. They are the best in the entire country. It is always great when we can see Drew, Kimberly and Hance. Their smile can brighten up any day. You guys are the greatest. "

By: Larry Austin, TX

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"I've been doing business with Central Texas for almost 4 years. I know we're all supposed to be part of the "family," but Central Texas takes this word to new heights. Even though I didn't originally purchase my FXST from CTHD they have always treated me as if I did. In fact, they treated me better than the dealership where I originally bought my bike. Most of my dealings have been with the service department people. I must state that due to past rumours I had many initial concerns-they were unfounded, Joe, Frank, and everyone else have not only treated me as a friend but as a customer. The latter's important. No question is treated as foolish and no concern goes unaddressed. In other words they actually treat you with respect. When I purchase a vehicle the service area is the first thing I look at-how will I be treated after I purchase. My next and all future purchases will be made at Central Texas Harley. I refer a lot of my friends and associates here-and I take referals very seriously. Thank you for efforts and high standards."

By: jack austin, TX

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"I've never done business with anyone that makes you feel as at home as Central Texas Harley does. These folks couldn't have been friendlier or more accomodating. And that includes everyone; parts, service, Motor Clothes, etc. This is a fun place. If your gonna buy a bike, do it here! You'll be glad you did. "

By: John Round Rock, TX

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"I've enjoyed the dealership's motor clothes department for years while I was a passenger on my husband's bike, but I enjoy the entire dealership since I took the all women's Rider's Edge Course this past year. I can't thank Denny, Thumper and Jean enough for teaching me to ride my own! I enjoyed it so much I bought a Buell and a Harley and the experience was great all around - Not to mention what a "family" they have all become - Denny, Jean, Thumper, Brad, Rick, Tami and all the wonderful women I met in class. This dealership gives a lifelong commitment to a relationship with their customers/friends. Great job!"

By: Anonymous Austin, TX

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"Outstanding Customer Service by Frank Hammond and the service crew. Frank was able to keep my biking experience Great and on track. I entered a long comment section in the guest book and to make it short, I have just recently gotten back into biking after over 25 years of not owning a bike. My wife is just getting into the rides with me and we just made a trip to Marble Falls (which was unplanned) and spent the night. We were heading back home on Sunday, weekend of the Austin Rally, when we had a flat tire (2nd one in 2 weeks). After waiting for 2 hrs for road service we were taken to your location and dropped off around 3:00 p.m.. We were told that there was no one left to do service until tuesday due to the extra hours spent getting ready for the rally. With this being my wifes first decent trip, this was not turning into a good experience for us. We were making plans to see how we were going to get back to Houston when Frank Hammond told us he would call someone into the shop to fix the tire the same day. I cannot tell you how good of news this was. Within 1 1/2 hrs we were back on the road to Houston. Outstanding Customer Service by Frank and you will never know how you may have made it more enjoyable to be a biker. It is good to see someone go outside the normal practice to take care of someone and not see it as just a job but understand the concerns of others and want to help the experience be a pleasant one. Thanks again Frank and the Service Crew !!! You have shown the importance of True Customer Service. We made it back home around 7:30 p.m. safely and will now look forward to our next trip on the Harley. My next bike will most definetely be another Harley !!! Thanks Rick Copeland Magnolia Texas"

By: Rick Magnolia, TX

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"To Whom it Concerns, We just purchased a 2005 FXST from your dealership and we were given shirts that say "It's All About Family" and that is exactly how we were treated. As with all businesses you always hear the bad and not always the good and this was the case with Central Texas Harley. For several years I heard many complaints and had decided to never purchase a bike from you, but boy were those comments wrong. I first went to another Harley dealer in Austin and my wife and I were there for 30 minutes and not one person said Hello or May we help you. We left and came to Central Texas Harley. We were told hello by several people and one salesman came to us and told us he was with another customer, but would find someone to help us. He brought over Christina Anthony and introduced us. We chatted for a bit and I took an application with us. I filled out the application a few days later and brought it back. Christina was in a training meeting, but we were treated like family and introduced to Drew. Our credit was ran and we were approved. Christina was out of the meeting and introduced us to everyone and again it was very enjoyable experience. Everyone from James and Chuck in parts, to Frank in service, the other sales personal, the wonderful women in clothing treated us every time like family. I cannot say enough about your dealership and the employees that make it a place you want to return, but all I know is that I am glad that I did stop and sorry that I listened to the rumors prior to my coming in. Christina, Drew, and everyone else thank you for making my wife and I feel like we do matter and for bringing us into your family. Sincerely Dave and Susan Carter"

By: Gilbert (Dave) and Susan Round Rock, TX

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"I just purchased my first Harley and it IS a life changing experience. The miles I rode the first day were the best that I had ever traveled. The ride would have been less traveled had it not been for some great people. On my first visit to the dealer, I was greeted by Jim. He took the time and pointed me in the right direction of how to go about taking the Rider's Edge class and made me feel welcome and told me that everyone was new once. I then scheduled and took the class. Denny and Thumper were awsome! They were very informative and made it fun at the same time. Then when it was time to seriously look and purchase a bike, Jim was there to guide me in making the best choice for me. After several visits, I finally narrowed down the type of bike that I wanted. I purchased my first Harley and on my 37th birthday, I picked up my bike. What a thrill! The riding I did the first day was an experience that I will never forget. Thanks to everyone that I have met at the dealership and for making me feel welcome. Dreams do come true, I'm living proof."

By: David Austin, TX

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"Pat Newton ,my sales person was great.I have purchased new Harleys in the past and delt with all types of sales people.Pat seemed to listen to my needs and delivered right away.He is an asset to the HD family and look forward to future dealings with Pat and CTHD .Thanks guys.I love my new ride."

By: Robert leander, TX

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"the folks at the dealership went the extra mile.i got to know most everyone and felt as if i was treated as a friend,not just a motorcycle customer. i would recommend central texas harley to anyone in the market for a new or used motorcycle."

By: robert pflugerville, TX

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"I've been very happy with the dealership. It feels like a family and everyone has always been great. Over the years the service department has always had my bikes in and out in a very timely manner. Special thanks to Rick, Doc, Brad, and Frank. Thanks again...."

By: Deke Austin, TX

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Central Texas

Harley-Davidson

2801 N. IH 35
Round Rock, TX 78664
Phone: 512-652-1200

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Hours of Operation

Showroom Hours:
Mon-Sat: 9am-7pm

Service:
Mon-Sat: 7:30am-7pm
Sunday: CLOSED
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Central Texas

Harley-Davidson

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